Associate Manager, Compliance

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Team/ Role Paragraph:
This role is for the EDD Associate Manager as part of the operations function in the Compliance team, reporting to the Manager Compliance operations. In this role, you will be responsible for designing and executing various onboarding initiatives for the rapidly growing retail businesses. Onboarding retail customers with adherence to Coinbase's AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of creating processes and procedures for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative!
What you'll be doing (ie. job duties):

• Oversee enhanced due diligence reviews for retail high risk and/or high net worth applicants and clients.
• Recruit, train, and manage onboarding EDD analysts and ensure adherence to AML policies and procedures.
• You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy
• Lead the team to achieve KRAs & KPIs. Support team via regular feedback to improve productivity with quality
• Collaborate with partner teams including Program, Vendors, Analytics, WFM, Quality, and Learning & Development to ensure you can deliver on your goals.
• Manage/Lead/assist both small and large scale compliance projects
• Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives
• Assist with preparing regulatory reporting and correspondence across multiple jurisdictions
• Utilize focused, customer facing team to collect thoughtful feedback by directly gathering "Voice of the Agent and/or Customer" sentiment and feedback.

What we look for in you (ie. job requirements):

• 10+ years of prior experience in managing, and implementing an onboarding KYC program for a financial institution, preferably with digital assets and/or fintech experience;
• Detailed knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 4MLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, and various entities - Proprietorship, trust, etc.)
• Strong leadership, relationship management skills, and project management experience;
• Exceptional analytical skills;
• Strong communication skills and presence: ability to interface with internal and external teams;
• Work in a cross-functional and matrixed environment
• Highly organized with meticulous attention to detail
• Strong leadership and strategic thinking skills

Nice to haves:

• Knowledge of the cryptocurrency industry.
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Note: Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
P60413
#LI-Onsite
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
Pay Range:
₹3,419,600 - ₹3,419,600 INR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) .
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AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com