Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!
Job DescriptionSUMMARY:
The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on an assigned portfolio of games. This role supports the Community team by managing the growth, development, and performance of the respective portfolio’s Community Managers. Additionally, the Associate Manager contributes to transversal and game-specific projects and initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.
- Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.
- Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
- Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
- Develop and maintain best practices and initiatives to support the player community, including but not limited to: content production practices, standards of quality, and team Key Performance Indicators.
- Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.
- Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
- Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
- Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
- Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.
SUPERVISORY RESPONSIBILITIES:
Manages Community Managers in the Community Department. Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
BUSINESS RELATED CONTACTS:
- Brand/Marketing
- Community Development
- Ubisoft Corporate
- Customer Support
- Digital Marketing
- Editorial
- Human Resources
- IT
- Production
- Program Management
- Public Relations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE:
- Intermediate experience in communitymanagement or similar role.
- People management experience with a track record of leading diverse, distributed teams a plus.
- Familiar with social media channels, live streams, and YouTube.
PREFERRED BUT NOT REQUIRED:
- Experience in the video games industry a significant plus
Skills Required
- Intermediate experience in community management or similar role
- People management experience with a track record of leading diverse, distributed teams
- Familiarity with social media channels, live streams, and YouTube
- Experience in the video games industry
Ubisoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ubisoft and has not been reviewed or approved by Ubisoft.
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Healthcare Strength — Health coverage in the U.S. includes medical, dental, and vision options with HSA funding to cover the deductible, plus access to One Medical and a mental‑health program. Several studios also provide telemedicine and, in some regions, on‑site clinic services.
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Leave & Time Off Breadth — Time off includes paid vacation, holidays, wellness time, volunteer PTO, and a sabbatical available after five years in the U.S. Canadian studios highlight six weeks of vacation and additional local days tied to occasions or seasonal reduced hours.
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Parental & Family Support — Enhanced parental leave with salary top‑ups is emphasized in multiple regions, including Canada. In the U.S., a travel‑expense program supports access to reproductive healthcare when services are out of state.
Ubisoft Insights
What We Do
Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
