Associate Manager, Financial Services Client Relations Specialist

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Manager

Location: Kansas City, MO  | Hybrid

Get To Know The Team:
This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support inquiries that are more transactional and executable in nature. As a Service Intake Associate Client Relations Specialist, you will handle daily tasks such as JIRA tickets, inbox management and review of dedicated AWD queues in addition to assisting on client events tasks as outlined in the following expectations.
Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans 
• Your Future: 401k Matching Program, Professional Development Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees 
• Training: Hands-On, Team-Customized, including SS&C University  
• Extra Perks: Discounts on fitness clubs, travel and more! 

What You Will Get To Do:

• Support Alternative Investment clients and provide backup coverage when other team members are out
• Ownership of the daily client requests via email
• Staying compliant the AWD queues and turnaround times
• Reviewing and completing JIRA Ticket requests for daily requests received
• Research and resolve any system issues reported by customers
• Identify and execute opportunities for process improvement
• Build and maintain documentation of Service Intake Team deliverables

What You Will Bring:

• Bachelor’s degree or equivalent experience
• 3+ years of client facing work-related experience specifically in financial services, banking, reconciliation, accounting, or similar required
• 3+ years of leadership experience highly desirable
• Proficient in Excel
• Strong written and verbal communication
• Skilled in operations, problem-solving, and data analysis
• Self-motivated and career-focused
• Works well in fast-paced, team environments
• Highly organized with strong time management
• Quick to learn new systems and processes
• Experience with service tools (e.g., Word, JIRA, Chorus/AWD, TA2000, 3270) a plus

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.