Job Description:
Essential Job Function: -
- Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions.
- Supervises the development of scope of services and requirements definitions. Assign, structures and supervises team deliverables to meet project schedules.
- Serves as technical resource for client(s) and/or staff. Analyse, responds and resolves issues and assists in re-evaluating priorities.
- Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry.
- Identifies additional product/services opportunities in client organization and follows up with business development team.
- Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and make recommendations for personnel actions. Makes recommendations for salary increase transfers and terminations to manager.
- Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation.
Education Qualification: -
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, information technology, computer technology or related field preferred
Work Experience & Key Competencies: -
- People Management experience is must.
- Eight or more years of business process outsourcing, consulting, or systems implementation experience
- Two or more years of leadership experience
- Experience working with business processes
- Experience working with information technology applications and infrastructure
- Experience working with application delivery, management structures and reporting procedures
- Experience working with integrating applications
- UK Insurance Experience would be an advantage
Should be capable of:
- Review and assess Business Requirements and Determine Scope of Project
- Ensure Process Excellence
- Drive and implement Process Automation
- Estimate Resource Requirement and Recruit Resources as per requirement
- SLA Management and Preparation of P&L
- Client Co-ordination and Management and People Management
- Ensure Business unit profitability
- Prepare and maintain Daily, Weekly and Monthly reports
- Ensure appropriate documentation preparation and control
- Ensure adequate access control and compliance of ISMS Policy
- Conduct Project Management Reviews and Analysis
- Organize Training for new recruits and continual Process Refresher Training
- Facilitate data for Senior Management Review
- Contribute towards Business Development, where applicable
- Managing & motivating the team towards a common goal and keep them focused
- Engendering trust and commitment and build relationships with staff and clients
- Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members
- Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality
Other Skill Requirement: -
- Presentation skills
- Analytical and business process development skills
- Communication skills
- Human relations skills to select, develop, mentor, discipline and reward employees
- Ability to define specific solutions within an abstract environment
- Ability to develop and apply business and management consulting applications and services
- Willingness to travel
- Able to work in office environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 6+ years of relevant work experience in industry
- Minimum of 2+ years in a similar role
- Proven experience in business process services
- Experience in business process analysis and recommendations
- Proficiencies in process analysis and data-driven decision-making
- Advanced degree in a relevant field
- Relevant certifications (e.g., BPMN, Certified ScrumMaster)
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
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