Company Description
As Associate Manager - Business Analyst, you are responsible for analyzing and optimizing business process to enhance operational efficiency, improve service delivery and achieve client and company goals.
Job Description
In this role, you will have to:
- Analyze existing business process, workflows, and operations within the Program
- Identify process bottlenecks, inefficiencies, and areas for improvement
- Work closely with process owners to understand the requirements and pain points
- Collect, organize and analyze data related to process performance, quality and KPIs
- Generate reports and insights from data analysis to drive decision making
- collaborate with clients and internal stakeholders to gather and document business requirements
- Translate business needs into clear and actionable requirements for process improvement
- Propose and design process improvements and optimization to meet client and company objectives
- Develop detailed process documentation, including flowchart and SOPs
- Manage and oversee the implementation of process improvement and changes
Qualifications
Our most successful candidates will have:
- Proficient in MS Office tools (Excel, Powerpoint, etc)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in data analysis tools and software
- Proficiency in Salesforce Analytics Studio, Amazon Connect and Power BI
Additional Information
Internal Qualifications:
- Must have FY24 PDP score of Exceeds Most or Clearly Exceeds
- Tenure of at least 18 months
- No Active DA
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
