Job Title:
Associate Manager, B2B Sales SupportJob Description
The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.- Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
- Monitor and review performance metrics and staff-related matters to support team development and engagement
- Conduct regular performance reviews with team members and ensure adherence to the performance management process
- Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
- Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
- Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
- Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
- Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
EnglishTime Type:
Full timeSkills Required
- Supervisory or team management experience
- Experience managing SLAs and KPIs
- Performance management and conducting reviews
- Cross-functional collaboration to optimize processes
- Client and sales stakeholder communication and escalation management
- English language proficiency
- Ability to work full-time on-site in Kuala Lumpur
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
