The Role
Deploy and install client software per schedule, verify client hardware/software prerequisites, follow and improve technical installation documentation, communicate with customers during installs, and ensure post-installation environments are fully operational.
Summary Generated by Built In
Software Installation Technician / Technicien Installation Logiciel
*B2/C1 French Certification or Equivalent Mandatory*
We are looking for a Software Installation Technician responsible for deploying client software throughout the product lifecycle. You will play a key role in ensuring that our customer base consistently operates on the latest software versions.
Nous recherchons un(e) Technicien(ne) pour assurer des installations logiciels clients tout au long du cycle de vie du produit. Vous jouerez un rôle clé dans la garantie du maintien de notre parc client dans les versions logiciels les plus récentes.
*B2/C1 French Certification or Equivalent Mandatory*
We are looking for a Software Installation Technician responsible for deploying client software throughout the product lifecycle. You will play a key role in ensuring that our customer base consistently operates on the latest software versions.
Nous recherchons un(e) Technicien(ne) pour assurer des installations logiciels clients tout au long du cycle de vie du produit. Vous jouerez un rôle clé dans la garantie du maintien de notre parc client dans les versions logiciels les plus récentes.
Responsibilities
The Software Installation Technician is responsible for:
- Installing the software in accordance with the deployment schedule
- Communicating with customers throughout the installation process
- Ensuring that hardware and software prerequisites are met on the client side
- Following the technical installation documentation
- Submitting requests for improvements to technical documentation in case of issues
- Ensuring that the post-installation application environment is fully operational
Skills, Knowledge & Expertise
Required Qualifications
- French - C1 or equivalent certification (Fluent in written and spoken)
- Higher education degree (Bachelor’s or Master’s) in IT, Information Technology, or equivalent field
Technical Skills
- Experience in system administration (Windows) and virtualized environments
- Knowledge of networking, security, firewalls, and Active Directory
Soft Skills
- Clear communication (activity reporting via Teams, email, ticketing systems)
- Strong analytical skills, team spirit, and decision-making ability
- High level of reliability, organization, and quality awareness
Additional Assets - Desirable
- AWS Cloud and/or Microsoft certifications
- Knowledge of JIRA
- Understanding of ERP systems and their processes
- Fluent English (written and spoken)
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Skills Required
- French - C1 or equivalent certification (fluent written and spoken)
- Bachelor's or Master's degree in IT, Information Technology, or equivalent
- Experience in system administration (Windows)
- Experience with virtualized environments
- Knowledge of networking, security, and firewalls
- Knowledge of Active Directory
- Clear communication (reporting via Teams, email, ticketing systems)
- Strong analytical skills, team spirit, and decision-making ability
- High reliability, organization, and quality awareness
- AWS Cloud and/or Microsoft certifications
- Knowledge of JIRA
- Understanding of ERP systems and their processes
- Fluent English (written and spoken)
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The Company
What We Do
Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
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