Associate, Logistics Customer Management

Reposted 2 Days Ago
Be an Early Applicant
Thailand
Junior
Retail
The Role
This role involves managing logistics customer interactions, developing new business opportunities, and supporting operations to ensure delivery performance. The candidate will also need to maintain strong client relationships and provide market feedback for product improvement.
Summary Generated by Built In

What You Will Be Doing : 

  • Identify new business opportunities for the 3pl logistics product market in Thailand.
  • Be accountable for increasing sales pipeline and new client acquisition.
  • Manage day-to-day operation of logistics last mile issues.
  • Support logistics performance to increase 3pl logistics Oneship’s performance of
    delivery in last mile
  • Identify prospect’s objectives to craft solutions that meet or exceed client goals.
  • Establish and cultivate positive relationships with key decision-makers
  • Provide market feedback to improve our product development and ecosystem
    services
  • Act as customer service to manage and solve the issue of logistics for
    marketplace.

Who We Are Looking For :

  • Proven experience in logistics customer service, business development with logistics, 3pl services
  • 2+ years of experience in logistics, key account, business development, or 3pl partner management within e-Commerce, logistics service
  • Ability to learn about products and services and describe/explain to customer prospects especially by phone call
  • Strong Negotiation skills, especially
  • Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and targets
  • Candidate with Logistics / 3pl / E-Commerce / Social Commerce / experience strongly preferred
  • Strong business acumen, self-motivated, hands-on, and results-oriented.
  • Comfortable working in a fast-paced, multi-tasked, high-energy working environment.
  • Willing to travel as required
  • Highly Proficient in spoken and written English. Mandarin is a plus
  • Previous experience in E-commerce & technology industry will be an added advantage.

It'd be plus if you have:

  • Experience in any customer-facing role or at E-commerce platforms is preferred
Am I A Good Fit?
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The Company
HQ: San Francisco, CA
750 Employees
Year Founded: 2013

What We Do

SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people.

With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store.

SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China.

We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.

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