We’re looking for an Associate Legal Counsel, Commercial and Privacy to contribute in developing a world class privacy program at Hootsuite and supporting on sales and other commercial matters. As part of our Privacy, Compliance & Customer Assurance team, you'll be helping translating complex global privacy laws into practical advice for business stakeholders and helping the Commercial Legal team drive deals across the line. This is a remote-first role and is open to applicants located in provinces and states where we are set up to hire. In this role, you will report to the Senior Legal Counsel, Privacy, AI & Compliance. Please include a cover letter when applying.
WHAT YOU’LL DO:
- Provide frontline privacy support to business stakeholders throughout the organization (e.g., product development, sales, marketing, people, etc.)
- Draft privacy and other legal policies, notices and guidance
- Support our Customer Assurance function (which provides security and privacy sales support) and efficiently respond to customer data protection and privacy questions
- Draft, review, and negotiate commercial and data protection agreements, including, data processing agreements, NDAs, SaaS agreements, and vendor agreements
- Collaborate with key stakeholders to implement and maintain key privacy initiatives (e.g., improvements to our data retention / deletion policies, PIAs, data inventories, vendor controls, data subject requests)
- Collaborate with key business stakeholders to identify privacy risks and implement business minded solutions
- Support the implementation and maintenance of Privacy and Customer Assurance operations tools and processes in collaboration with the team and other stakeholders.
- Provide business oriented and practical legal guidance and support on a wide range of topics, including commercial contracts (with a focus on SaaS contracts), data protection, and procurement.
- Build and maintain positive relationships with local leadership and other strategic partners, in particular the Sales and Product teams.
- Assist in the development of the privacy and legal knowledge base, sales resources, and delivery of training
- Take initiative, work independently and go the extra mile to meet timelines
- Appropriately triage a heavy workflow, setting appropriate priorities with internal and external clients and delivering results efficiently.
- Research and monitor changes to relevant law and regulations to ensure our programs are compliant, and advise the business as necessary.
- Collaborate with other Legal team members on other matters and projects as required.
- Perform administrative and other related duties as assigned.
WHAT YOU’LL NEED:
- A positive and proactive approach to working with the business and ability to thrive in a fast paced environment.
- Highly organized and efficient working style.
- Experience: 5 years of demonstrated privacy, legal or compliance experience or equivalent combination of education and/or experience
- Education: A law degree from a recognized university
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Knowledge: Familiarity and comfort level with privacy laws and principles, including the GDPR; and IAPP or other privacy certifications or experience working in SaaS / technology.
WHO YOU ARE:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Skills Required
- Law degree from a recognized university
- Five years of demonstrated privacy, legal, or compliance experience, or equivalent education and experience
- Familiarity with privacy laws and principles, including GDPR
- IAPP or other privacy certification, or experience working in SaaS or technology
- Ability to manage processes and project timelines
- Strong written and verbal communication skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business. How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media. Put simply, we help our customers with: Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business. Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale. Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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