As more global clients adopt our platform, the way we enable their people to learn and grow becomes a critical part of their success. We want learning experiences that are simple, scalable, human — and built for the pace of transformation our clients go through.
We’re looking for an Associate Learning Experience Lead – Client Delivery responsible for the smooth operational delivery of learning experiences and training programs to clients, partners and staff globally.
In this hybrid L&D operating model, you’ll sit within the learning experience team of the global Client Delivery organization, collaborating closely with the global Learning & Development team and local communities of subject matter experts.
You will support external client and partner learning programs to ensure engagement, progression, and successful completion of training cohorts.
You will schedule and coordinate learning programs for new joiners and existing staff within Client Delivery to ensure they receive clear, consistent, high-quality learning experiences that support their onboarding and professional development success.
As you grow, you will play a role in shaping the learner experience within our learning ecosystem - from designing client-facing guidance and localisation, to creating interactive workshops and resources, to enabling SMEs, product experts, and delivery teams to build simple-to-use learning materials using our self-authoring tools.
What you’ll do
Plan, launch and report on training cohorts by structuring groups / intakes and enrolling learners on the LMS
Monitor training schedules and manage timelines and deadlines
Organize live workshops and virtual classes, and coordinate trainers’ or mentors’ for these sessions
Create and configure learning plans
Enroll learners in modules, manage user accounts, and manage permissions and access rights
Track and report on platform-related technical issues
Test learning plans prior to launch
Onboard learners and facilitate cohorts (messages, reminders, announcements)
Organise progress check-ins by tracking individual and collective progress with follow-up as needed with inactive learners
Respond to pedagogical and technical questions
Internal coordination that continuously and consistently enhances the learning experience
Act as a local user for learning design, applying global frameworks and standards across all client delivery learning journeys
Design and deliver client-facing learning experiences, including onboarding sessions, process training, system walk-throughs, toolkits, and role-based resources
Collaborate with Client Delivery and local teams to ensure the client learning experience remains consistent, even when localised or adapted for regional needs
Support the digital experience by adopting and providing feedback on how content should be structured in our LMS and client environments
Manage content lifecycle, ensuring materials stay updated as products evolve and processes change
Stay informed on learning trends, new tools, and innovative delivery formats that improve the client learning experience
Operational management of training programs to ensure a seamless and well-structured experience for each cohort.
LMS administration and management to ensure the platform operates smoothly and efficiently.
Learner monitoring and engagement that maximizes completion rates, learner engagement, and net promoter scores.
Create and publish content that delivers engaging learning experiences.
What you’ll need
LMS administration
Training cohort management
Experience adapting global content to local needs while maintaining structure and quality
Learning data analysis
Operational management of training programs
- Proficiency with collaborative tools (Notion, Slack, Asana, etc.)
Strong organisational skills and attention to detail
Service mindset and learner support orientation
Collaboration with various learning roles, ie Learning Experience Designer, Instructional Designer, Learning Consultant, or similar role
Ability to work cross-functionally with product, engineering, delivery, and client teams
Excellent communication, storytelling, and visual structuring skills
Solid facilitation skills, especially in virtual and hybrid environments
Ability to simplify complex technical or operational processes into practical learning
Project management
Ability to manage multiple cohorts simultaneously
Comfortable working at pace, handling ambiguity, and iterating quickly
Technical skills
Soft skills
It would be great if you have
- Experience working in a global, fast-moving, multicultural environment
- Familiarity with Docebo or major LMS/LXP platforms
- Experience with authoring tools (Rise, Storyline, Evolve, Docebo authoring, or equivalents)
- Understanding of blended learning design, adult learning theory, and behaviour change
- Ability to design lightweight job aids, videos, quick-start guides, and process walkthroughs
- Experience supporting learning in energy, utilities, or regulated industries
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Skills Required
- LMS administration
- Training cohort management
- Experience adapting global content to local needs while maintaining structure and quality
- Learning data analysis
- Operational management of training programs (planning, launching, reporting)
- Proficiency with collaborative tools (Notion, Slack, Asana, etc.)
- Strong organisational skills and attention to detail
- Service mindset and learner support orientation
- Collaboration with learning roles (Learning Experience Designer, Instructional Designer, Learning Consultant)
- Ability to work cross-functionally with product, engineering, delivery, and client teams
- Excellent communication, storytelling, and visual structuring skills
- Facilitation skills for virtual and hybrid environments
- Ability to simplify complex technical or operational processes into practical learning
- Project management and ability to manage multiple cohorts simultaneously
- Comfortable working at pace, handling ambiguity, and iterating quickly
- Experience working in a global, fast-moving, multicultural environment
- Familiarity with Docebo or major LMS/LXP platforms
- Experience with authoring tools (Rise, Storyline, Evolve, Docebo authoring, or equivalents)
- Understanding of blended learning design, adult learning theory, and behaviour change
- Ability to design lightweight job aids, videos, quick-start guides, and process walkthroughs
- Experience supporting learning in energy, utilities, or regulated industries
Kraken Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken and has not been reviewed or approved by Kraken.
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Leave & Time Off Breadth — Flexible working and policies such as flexible or unlimited leave alongside defined PTO and sick time are emphasized. This breadth allows time off to be tailored across regions.
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Healthcare Strength — Core coverage includes medical, dental, and vision in the US with company-paid life and AD&D, plus broad mental health and wellness supports. These provisions indicate robust health protection supplemented by wellbeing resources.
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Equity Value & Accessibility — An equity option scheme and stock options make ownership accessible, with some roles also able to take a portion of pay in digital assets. This expands potential long-term value beyond base salary.
Kraken Insights
What We Do
Kraken delivers transformational tech to utilities around the world to make the global transition to green energy quicker and more affordable. Part of the Octopus Energy Group.
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