Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
8 Hours - Day Shifts (United States of America)Scheduled Weekly Hours:
40Compensation:
Salary Range: $20.50 - $33.00Union Position:
NoDepartment Details
Summary
Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas. Will be responsible for assisting with departmental quality assurance and process improvement.Job Description
Provides remedial training as needed to improve quality results and ensure quality standards are being met. Involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data. Provides performance input on departmental staff regularly. Assists with service recovery efforts in the event patient service expectations are not met. Provides training and quality control to employees in designated departments. Customizes curriculum and develops training materials to ensure that organizational and stakeholder needs are met. Develops staff s skills to support learning. Has the ability to develop strong working relationships, manage projects, facilitate change processes and effectively communicate to achieve organizational goals. Responsible for the delivery of software-based classroom training in a manner which utilizes adult learning principles and training methods. Demonstrates proficiency in Microsoft Office/Windows applications, analytical decision-making, information gathering, presentation, group facilitation, innovative problem solving, and possesses highly developed training skills. Is flexible, and demonstrates effective planning and organizational skills. Effective communication skills are essential (personal, verbal, written, and electronic). Has the ability to function in a collaborative, fast-paced, customer-driven organization. On-Boards new employees, provides continuous training for current employees, and develops and implements quality projects to meet patient satisfaction standards.Qualifications
Associate’s degree or three years equivalent experience in training/education, ancillary services, or healthcare.Knowledge of adult learning principles and training methods is preferred. Knowledge of designated ancillary service area. Knowledge of a variety of languages can be helpful but is not required. Willingness to adjust to cultural differences in order to promote cultural sensitivity and enhance staff morale/satisfaction.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].
Skills Required
- Associate's degree or three years of equivalent experience in training, education, ancillary services, or healthcare
- Knowledge of adult learning principles and training methods
- Knowledge of the designated ancillary service area
- Proficiency with Microsoft Office and Windows applications
- Effective communication, presentation, group facilitation, planning, organizational, and training skills
What We Do
Sanford Health is an integrated nonprofit health system headquartered in Sioux Falls, South Dakota. It provides hospital and clinic care, senior-care services, physician and advanced-practice services, health-plan coverage, research, education, and clinical trials across the Upper Midwest. The organization’s mission is to transform the health care experience and expand access, serving more than two million patients through a broad regional network.
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