Associate Lead Product Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

Ready to take your Pendo expertise to the next level in a role that combines strategic impact with hands-on execution? We’re looking for a skilled Product Ops Analyst to serve as our Pendo Administrator, delivering data-driven insights to product leadership and the broader organization. This role manages the collection and analysis of key data inputs, requiring strong analytical skills, a record of cross-team collaboration, and excellent project management abilities.

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Serve as the Pendo subject matter expert, promoting best practices and addressing data integrity issues

• Provide training and support for end users, creating clear documentation for a seamless user experience.

• Consult and advocate necessary metadata to enable accurate user segmentation and insights

• Increase internal awareness and adoption of product analytics

• Collaborate with stakeholders to identify and define metrics for product features and user behavior

• Prepare regular product health reports to guide strategy

• Monitor and report on product KPIs over time 

• Drive first time adoption of features and use in-app guides to support commercial success

• Automate data correlation, analysis, and reporting wherever possible

What you’ll need:

• 5+ years in a product or business analytics role, with strong presentation skills

• Pendo Administrator certification preferred; experience with Jira, SFDC, and Power BI is a plus

• Innovative problem solver with strong interpersonal, organizational, and project management skills

• Proven ability to meet tight deadlines and resolve complex issues

• Naturally curious and a proactive learner

• Ability to drive results through your job competencies of analytics and reporting, collaboration and continuous improvement

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay range for this role is $85,000+ per annum.

• Pay progression based on your performance. 

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!