At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
The Associate IT Support provide essential support for Mitel employees. Support Specialists work in a dynamic, fast-paced environment that provides IT support services over the phone, through e-mail, and in person. The team are responsible for ensuring customer satisfaction in every interaction with Mitel staff.
Responsibilities:
Handling requests from staff for assistance across all aspects of the IT infrastructure
General desktop/laptop support
Including software installation & configuration
Including diagnosing equipment failures & supporting the resolution of them
Supporting users through network & service access issues
Handling requests for additional access to systems
Troubleshooting & fault investigation across the entire IT infrastructure
Supporting the onboarding and departure of staff
New joiner equipment and account set-up
Account termination for leavers
Support initiatives to enhance Mitel’s IT environment like replacement of ageing equipment, aid the rollout of new software/patches
General activities development of the Mitel IT knowledge base / IT help information
Requirement
2 to 4 years of experience in an IT support role
Experience in interacting with international/global customers
Excellent phone presence, high degree of professional acumen
Strong communication skills, excellent listening skills
Ability to resolve issues under pressure and to adapt to change
Ability to quickly learn technical concepts and terminologies
Willing to work a rotating shift pattern including night shift/weekend shifts
Strong work ethic, self-starter motivated
Fun-loving, positive attitude
Excellent interpersonal skills
Excellent understanding of Windows desktop environment
Good understanding of the Mac desktop environment
Good understanding of Windows Server back-end infrastructure (Domain, AD, etc)
Good understanding of IP network infrastructure & configuration (DNS, DHCP, etc)
Good understanding of IT security (firewalls, corporate virus checking, DMZ’s, VPN, etc.)
Rotational shifts (APAC, EMEA & AMER)
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
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What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.
With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.
Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
