Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
We are looking for a Associate IT Operations Engineer
In this vital role, you will lead the execution of Site Infrastructure Operations Support, focusing on the installation, modification, repair, and disposal of IT infrastructure components. This includes hardware and software for PCs, servers, and communication systems. Your expertise will ensure seamless operations within a networked computing environment, delivering high-quality support that aligns with organizational goals.
Key Responsibilities- Hardware and Software Management: Install, modify, and maintain hardware and software for PCs, servers, and communication devices, ensuring operational readiness and reliability.
- Data Recovery: Execute data recovery operations in instances of hardware failure, safeguarding critical business information.
- Vendor Coordination: Oversee interactions between vendors and users to ensure efficient delivery of support services.
- Patch and Maintenance: Apply updates and maintenance to network and telephone servers, adhering to organizational protocols.
- Customer Relationship Development: Cultivate relationships with local business and IT staff to enhance the effectiveness and perception of IT support services.
- Project Coordination: Manage small-scale infrastructure projects such as site relocations and new site implementations.
- Emergency Support: Respond promptly to infrastructure outages, ensuring minimal disruption and maintaining communication with stakeholders.
- Associate’s degree in IT and two years of experience, or professional certification with three years of experience, or five years of IT experience.
- Proficiency in operating and maintaining IT hardware and software systems.
- Experience with Microsoft Office Suite and familiarity with call center tools is desirable.
Your success in this role hinges on integrating Johnson Controls' core principles:
- Demonstrating a proactive approach to resolving technical issues, ensuring accountability and integrity in all outcomes.
- Streamlining operations by focusing on critical issues, removing obstacles to enhance customer satisfaction.
- Driving continuous improvement through candid feedback and innovative solutions, fostering a culture of excellence.
- Collaborating effectively within a diverse team environment, building trust and leveraging collective expertise to achieve shared objectives.
What do we offer?
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Commitment to work-life balance and employee well-being.
- Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in IT operations or a similar role.
- Strong proficiency in system administration, network management, and IT security protocols.
- Excellent problem-solving skills and a proactive approach to operational challenges.
- Effective written and verbal communication skills for documentation and coordination.
- Experience with virtualization and cloud technologies.
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or similar.
- Familiarity with DevOps practices and tools.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
