What you will do
Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you!
We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.
How you will do it
Provide user support, replace computers and participate in projects with our local or global partners
Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues
Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups.
Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
Solving problems in Windows and applications as well as more administrative tasks
Hands-on hardware troubleshooting
Manage End-of-Lease computers through their lifecycle
Assist vendors and be responsible for projects such as replacing computers, switches, or printers
What we look for
Required
Experience as IT Support Specialist or from a similar role for 3 years and more
Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance
You approach your work in a structured manner enabling you to prioritize and execute your tasks
Fluency in both Spanish and English language, speaking and writing
Preferred
Experience with MS Windows, O365, Azure and Intune.
Basic knowledge of LAN / WAN, switches, printers.
A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems.
Valid driver’s license.
Who we are
At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.
We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.
JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.
Skills Required
- At least 3 years of experience as an IT Support Specialist or in a similar role
- Fluency in Spanish and English, spoken and written
- Experience with Microsoft Windows, Microsoft 365, Azure, and Intune
- Basic knowledge of LAN/WAN, switches, and printers
- Valid driver's license
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
