Associate IT Help Desk Specialist

Posted 5 Days Ago
Be an Early Applicant
Raleigh, NC
Entry level
Edtech
The Role
As a Help Desk Associate at IXL Learning, you will provide technical support to employees, troubleshoot and maintain hardware and software systems across macOS, Windows, and Linux platforms, assist with administering key office systems, and develop documentation for internal resources.
Summary Generated by Built In

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Associate to join our growing team. In this role, you'll provide timely and professional technical support to our IXL’ers in our Raleigh, NC office. Your enthusiasm, problem-solving skills, and dedication to customer service will help us maintain smooth operations and ensure our team can work efficiently and effectively. #LI-KO1

This is a full-time position in our Raleigh, NC area office. #LI-ONSITE

WHAT YOU'LL BE DOING

  • Provide timely, professional, and effective technical assistance to our employees
  • Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
  • Efficiently research and resolve support tickets involving hardware, software, and malware
  • Assist in administering Google Apps, Vonage phone system, Azure AD, and other key office-wide systems
  • Develop and maintain clear documentation for processes, training, and internal resources

WHAT WE'RE LOOKING FOR

  • Bachelor’s degree required
  • Some experience in a customer-facing role in a corporate setting is preferred
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Customer-centric attitude with a strong passion for helping others
  • Detail-oriented and exceptionally organized
  • Passion for improving education through technology!
ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation's largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Top Skills

Linux
macOS
Windows
The Company
HQ: San Mateo, CA
4,731 Employees
On-site Workplace

What We Do

At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning.

Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research

IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids.

Hear what our employees love about working at IXL:

"At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers."​ - Adam Singer, Engineering Project Lead

"I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work."​ - Jestin Ma, Software Engineer

Jobs at Similar Companies

Hybrid
New York, NY, USA
143 Employees

ReUp Education Logo ReUp Education

Senior Recruiter

Edtech • Social Impact
Hybrid
Austin, TX, USA
145 Employees

Academia.edu Logo Academia.edu

Senior User Researcher

Consumer Web • Digital Media • Edtech • Information Technology • Social Impact • Software
Hybrid
San Francisco, CA, USA
110 Employees
174K-203K Annually

Similar Companies Hiring

Academia.edu Thumbnail
Software • Social Impact • Information Technology • Edtech • Digital Media • Consumer Web
SAN FRANCISCO, CA
110 Employees
Campus Thumbnail
Edtech
New York, NY
143 Employees
ReUp Education Thumbnail
Social Impact • Edtech
Austin, TX
145 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account