Associate IT Business Analyst

We’re looking for an Associate IT Business Analyst to join our Technology team at MBPS. This role strengthens operational excellence by supporting cost‑savings initiatives and ensuring accurate and timely software and license renewals for the US Segment. By applying strong analytical skills, coordinating closely with vendors and internal teams, and maintaining accurate documentation, this role supports the delivery of reliable, compliant, and cost‑efficient technology services across the organization.

Position Responsibilities: 

• Perform analytical and repeatable tasks to support Cost Savings initiatives, including preparing monthly billing reports and conducting detailed trend, variance, and root‑cause analyses to inform decision‑making.

• Perform user asset validation by reconciling inventory data, identifying discrepancies, and ensuring accuracy of billing and licensing records.

• Analyze, track, and coordinate the renewal of software and licenses for the US Segment, ensuring requirements are accurately captured, renewal options are assessed, and decisions support operational and financial objectives.

• Coordinate with both vendors and internal teams for software and license renewals by requesting quotes, managing follow‑ups, reviewing terms, confirming requirements, and ensuring smooth and timely completion of the renewal process.

• Ensure documentation for software and license renewals, vendor coordination, and asset management is consistently updated, organized, and maintained for audit and reporting purposes.

• Amenable to work UP Ayala Technohub (Quezon City) or Mactan Newtown (Cebu)

• Amenable to work on a hybrid set-up (3x a week onsite)

• Amenable to work in night shift schedule

Required Qualifications:

• At least 1 year of experience in IT Operations

• Bachelor’s degree or equivalent experience in a relevant field (Business, Project Management, or related discipline)

• Proficient with Office 365 Tools and PowerBI

• ITIL Foundation certification or equivalent knowledge is a plus.

Preferred Qualifications:

• Exhibit effective verbal and written communication skills

• Strong analytical and problem-solving skills.

• Exceptional organizational skills, with the ability to manage multiple priorities.

• Ability to follow through on tasks, investigations, and process improvements.

• Able to work independently and effectively.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].