Associate, Internal Communications & Training Team (ADESA Customer Experience)

About Carvana

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it 

with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

The Associate, Internal Communications & Training Team will work closely with the ADESA and Wholesale teams and will be responsible for developing and conducting employee training programs for the organization. You will create and deliver high-quality, impactful training and educational materials to employees. The ideal candidate must be prepared to serve as an ambassador for the Internal Communication & Training Team, and create a high-performing culture through impactful training programs and educational materials. In this position, you will design, develop, administer, and evaluate training programs in connection with Advocate goals. 

What you’ll be doing

• Assess, design, and execute learning programs based on learning and behavior gaps.
• Partner with leadership and team members to gain knowledge of work situations requiring training.
• Create and develop change plans on policies, procedures, regulations, business initiatives, and technologies and assist in execution.
• Facilitate meaningful and memorable learning experiences
• Develop teaching aids such as training handbooks, e-learnings, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Ability to simplify and communicate complex concepts and materials to individuals and groups of varying experience.
• Participate in regular check-ins with project team members and trainees to measure progress and evaluate the effectiveness of training.
• Ability to interpret technical data, processes, operating and maintenance instructions, and procedure manuals.
• Drive program management.

What you should have

• A bachelor’s degree from an accredited undergraduate institution is preferred.
• 1-3 years of training, adult learning, or other relevant experience; level will be determined based on experience.
• Experience with Adobe Captivate, Articulate 360, WorkDay Learning, and Google Suite
• Excellent communication, including written, oral, facilitation, and presentation skills.
• Flexible, creative, and innovative, with the ability to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment.
• Solid organization, project management, and planning skills.
• Ability to interact effectively with all departments and employee levels.
• Strong abilities in, dealing with ambiguity, problem-solving, critical thinking, and being analytical.
• Knowledge of adult learning methodologies, learning management systems, and training delivery platforms.
• Have a sense of humor. Kinda serious about this one…
• Have an understanding of the value of teamwork and how teams work.
• Have a heightened sense of urgency, heightened attention to detail, and be able to communicate our customer offering.
• You will not leave your personality at home. We thrive by building a team with unique perspectives. Our strength is in our diversity of opinions.

Other requirements:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.