Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for developing, delivering, and measuring internal communications that align with business objectives and engage internal audiences. Create and execute communication plans across multiple channels. Manage internal communication channels and use project management tools while upholding established processes. Collaborate and co-design with team members, cross-functional partners, and key stakeholders to ensure communications are aligned, timely, and impactful. Review communications for basic compliance with established methods and guidelines under close supervision. Support communication tasks under close supervision, learning tools, channels, and processes while contributing to team deliverables. Perform routine assignments of limited scope and complexity with guidance and close supervision.
- Supports the development, distribution, and measurement of internal communications aligned with business objectives and goals.
- Contributes to small-scale content creation, project coordination, and communication effectiveness across multiple channels.
- Assists in drafting communications that inform employees using clear, audience-appropriate language and tone.
- Supports content creation for newsletters, announcements, intranet updates, and digital signage.
- Maintains editorial calendars and tracks content deadlines using the team’s content management system and tracking tools.
- Understands project timelines and assists in schedule development and deliverable management.
- Collaborates with team members to identify resources and ensure consistent messaging and branding.
- Collects and analyzes employee feedback and communication metrics, applying basic measurement methods to improve effectiveness.
- Seeks to understand business needs and how communication supports organizational goals.
- Builds collaboration skills by working with team members and cross-functional partners.
- Produce routine department communications on a weekly, monthly, quarterly, bi-annual, and annual basis
- Plan, prepare, promote, and facilitate department-wide events
- Draft messages and talking points on behalf of executive leadership
- Produce PowerPoint presentations for department events and executive leadership
- Develop and implement strategic communication plans in support of department and business needs
- Serve as project manager for internal initiatives
- Follow, maintain, and recommend updates to ETS communication style guides and standards
- Proactively identify and implement improvements and efficiencies
- Monitor and manage team mailbox and intake queue
- May perform other duties as assigned
- Working knowledge of:
- Internal/employee communications – written, web, visual, video, storytelling, PowerPoints
- Executive communications – writing on behalf of leadership
- Strategic communications – developing and implementing strategic communication plans
- AI (Copilot) chat and agents - communications development and workflows
- Microsoft Teams - event hosting and communication delivery
- Staffbase - email communications and metrics
- Adobe Experience Manager (AEM) - eNet publication and maintenance
- Microsoft 365 suite for personal and team productivity (e.g. SharePoint, PowerPoint, etc.)
- Adobe Express – graphic design
- College/university degree or minimum of 1+ years of experience in communications or related field.
- Basic understanding of internal communications principles and tools.
- Strong written and verbal communication skills.
- Ability to follow brand and tone guidelines.
- Attention to detail in proofreading and formatting.
- Willingness to learn and adapt to feedback.
- Familiarity with Microsoft Office and basic content management systems.
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.
Desired Qualifications
- “Smart Brevity” writing knowledge/experience.
- Industry style guide (e.g. AP Style, etc.).
- Navy Federal-sanctioned video production tools (e.g. Adobe Express, Brightcove, Adobe Premiere).
- Adobe Analytics – intranet metrics and reporting.
- ADO - project and task management.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
-
Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
-
Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
Similar Jobs
.png)
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
