Job Title
Common accountabilities:
- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.
Specific accountabilities:
Pre-sales
Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Assistance & consulting
Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
* Provide functional support and problem resolution within the overall integration project
* Ensure submission of SOR or change proposals (CPR) to Product Management
* Establish and manage the product/solution integration schedule
* Support Integration activities during the implementation project
* Provide formal integration status, KPIs and customer feedback reporting to Management
* Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy
* Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
* Make sure customers make the most of the Amadeus products / solutions
* Identify and prioritize critical issues, problems and root causes
Process Improvement
Follow-up the implementation of internal processes improvement / automation
Implementation activities
Technical and Functional support during interface implementations:
o Analyse the integration requirements for the customer’s and provide Amadeus interfacing solutions
o Review and validate the overall integration architecture of the customer
o Provide the customer with an up-to-date access to the Amadeus documentation
o Provide first level of functional, technical support and consulting for interface solutions.
o Provide support during customer integration and acceptance tests.
o Organize and supporting application certification.
Project Management:
o Follow-up on the progress and achievement of eRetail XML/ WBS/ Digital API and NDC implementation
o Organize and chair necessary workshops (architecture, data-mapping etc…) with the customer
o Liaise with all Amadeus involved teams:DEV, PDef, PM, Pre-Sales
o Prioritise the tasks
Other activities:
Ensure propagation of the acquired knowledge through common documentation and internal walkthrough sessions.
The successful candidate will be:
o Service oriented, as he/she will be the main technical interlocutor to the customer team.
o Knowledgeable of airline e-commerce business, reservations/ ticketing/inventory/DCS domain.
o Knowledge of Amadeus Airline IT products and services
o Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
o Interpersonal and communication skills and the ability to work effectively within a multicultural environment
o Good at project management - change management & tracking skills
o Dynamic and good team player
o Customer centric
Specific skills
o Must understand key concepts of airline e-commerce web applications development
o Must understand key concepts of web services implementations
o Must be familiar with WBS, XML, JSON, SOAP and HTTP technologies
Travel
5-10% to APAC
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
