Sutherland is a global provider of business process and technology management services, established in 1986. The company specializes in digital transformation, offering analytics-driven solutions that enhance customer engagement and support the entire customer lifecycle. Sutherland combines human-centered design with advanced technologies to create exceptional brand experiences for its clients. Today, it operates in over 20 countries and employs more than 38,000 professionals worldwide.
Job DescriptionWe are seeking a detail-oriented and analytical Associate-Infrastructure to join our dynamic IT team in Hyderabad, India. In this role, you will play a crucial part in maintaining and optimizing our organization's IT infrastructure, ensuring smooth operations and supporting our business objectives.
- Assist in the management and maintenance of network systems, servers, and cloud infrastructure
- Monitor system performance and troubleshoot issues to ensure optimal functionality
- Implement and maintain security measures to protect the organization's IT assets
- Collaborate with team members to design and implement infrastructure improvements
- Participate in the deployment and configuration of new hardware and software
- Assist in creating and maintaining documentation for IT processes and procedures
- Contribute to disaster recovery and business continuity planning
- Provide technical support to end-users as needed
- Stay current with emerging technologies and industry best practices
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-3 years of experience in IT infrastructure or a similar role
- Strong knowledge of network administration and server management
- Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
- Experience with virtualization technologies
- Understanding of IT security principles and best practices
- Excellent troubleshooting and problem-solving skills
- Basic scripting and automation capabilities
- Strong attention to detail and analytical thinking
- Ability to work efficiently in a fast-paced environment
- Excellent communication and teamwork skills
- Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator Associate) are a plus
- Willingness to work flexible hours as required for system maintenance and upgrades
All your information will be kept confidential according to EEO guidelines.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
