Associate - Infrastructure

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us Professional - GTI Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

Professional - GTI Specialist in this role get to:

Delivery of world-class customer support and service: In the maintenance and repair of desktops, laptops, and mobile devices

Supports the troubleshooting and maintenance of core infrastructure: Assists in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs

Support of contact center employees: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience

Maintains, analyzes, troubleshoots, and repairs desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Documents, maintains, repairs, upgrades or replaces hardware and software for laptop and desktop systems and Supports and troubleshoots user account information including rights, security, user groups, and email accounts

Assists SMEs, Technical Communications Officers, and all functional IT groups: In the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support

Works alongside service delivery, and other IT team members: To move/add/change service delivery programs, and constantly investigate into process improvement opportunities

Qualifications

Our most successful candidates will have:

• Computer science or related degree(s)
• A+ certification
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell
• No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
• The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked

Additional Information

Canidate must possess initiative, demonstrating the ability to take action and execute tasks or projects from start to finish without fail. They must also be an effective communicator, unafraid to express their thoughts and ideas. Shyness or timidity should not hinder their ability to communicate effectively.”

These traits are indeed valuable in many fields, as they promote efficiency, clear communication, and the successful completion of tasks. Let me know if you need help with anything else! 

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.