Associate, Information Technology (System Administrator)

The Associate, Information Technology (System Administrator) is primarily responsible for providing effective front-line services with applications access and first level trouble shooting. Position will be working hybrid based in San Juan, PR.

Main Duties & Responsibilities

• Re-sets application passwords.
• Assists the bank employees with desktop issues.
• Perform basic troubleshooting to identify possible issues.
• Basic equipment and installation of application.
• Identifies user’s hardware & software needs, provides immediate assistance, or refers needs to the proper division.
• Identify areas in need of improvement according to the incoming calls and provide possible solutions.
• Work with the access request (OSR) assigned by management, while being monitored under strict supervision.
• Other duties may be assigned.

Minimum Requirements

• Associate degree in Computer Science, Information Systems or related required. Other special educational courses may be considered.
• Two (2) years of experience as a System Administrator required. Banking experience preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Knowledge of end-user access security administration, Microsoft Windows-based end-user computing environments and Linux required.
• Ability to work flexible schedules and for support when needed.
• Excellent written and verbal communication skills in Spanish & English required.
• Excellent interpersonal skills, multitasking, teamwork, and ability to work effectively with clients is required.

#Li-Hybrid

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)

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