The Role
Drive business growth by managing inbound inquiries, qualifying leads, converting them into clients, and maximizing lead conversion value. Build relationships and support customer acquisition.
Summary Generated by Built In
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are seeking a motivated Inbound Sales Associate to drive business growth by managing inbound inquiries, qualifying leads, and converting them into long-term clients. In this role, you will build strong client relationships, ensure a seamless sales process, and contribute to maximizing lead conversion and transaction value. Your efforts will be key in supporting our customer acquisition strategy and driving continuous business success.
As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.
What You’ll Do:
- Respond promptly to inbound inquiries via phone, email, or online platforms, qualify leads, understand customer needs, and recommend delivery solutions.
- Verify lead details, assess interest level, and use lead scoring based on predefined criteria (e.g., job title, industry, budget).
- Develop strategies to maximize lead conversion, follow up regularly, address concerns, and identify upsell opportunities. In addition, build strong client relationships and ensure service excellence throughout the sales process.
- Execute inbound sales plans to meet or exceed targets, identify inquiry trends, and optimize strategies by industry. Track and analyze sales metrics using CRM tools, and provide insights to improve processes and outcomes.
- Collaborate with Marketing, Driver Operations, and Customer Service teams to improve lead generation and delivery experiences.
- Stay updated on market trends and competitors, and share feedback to enhance campaigns and customer engagement.
- Support Outbound Sales for joint campaigns, events, and market intelligence to refine inbound strategies.
What We Seek:
- Exceptional selling skills with the ability to identify customer needs & USP(s) of Lalamove
- Exceptional written and verbal communication skills to communicate accurately to potential users
- Charming personality to build and maintain professional relationships
- Strong sales skills to get our potential client to use our service. Remain knowledgeable on products offered and discuss available options
- Can-do attitude and grit to make things happen, to identify and leverage new opportunities
What You’ll Need:
- A university degree in Business, Marketing, or a related field.
- At least 1 year of experience in sales, marketing, or business development.
- A proactive, passionate, and detail-oriented mindset with strong self-initiative.
- Excellent communication skills in both written and spoken English and Bangla.
- Proficiency in Microsoft Office 365, Google Workspace, and data reporting tools.
- Strong analytical skills with the ability to handle large data sets and generate actionable insights.
- Familiarity with social media platforms and their use in business contexts.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Top Skills
Crm Tools
Data Reporting Tools
Google Workspace
Microsoft Office 365
Social Media Platforms
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
