About This Role:
Vivrelle is seeking an Inbound Logistics Associate to play a critical role in its continued growth. Reporting directly to our Inbound Logistics Manager, this role will be responsible for Vivrelle’s inventory and client experience. This position is vital to supporting our large and growing member community.
Responsibilities Include:
Assist in ensuring the accuracy and quality of incoming shipments by adhering to our standards.
Support the identification of items needing repair or removal due to damage.
Accurately tag all returned items and maintain organized inventory records.
Update the status of returned items in our systems for efficient tracking.
Add items to the repair sheet and edit the sheet as needed to prepare items for reactivation on the website.
Handle RFID bag processing, including proper labeling, storage, and usage tracking.
Email and escalate issues as needed, including missing straps, empty boxes, and return-to-sender items.
Communicate with members regarding returned items, missing parts, or accidental inclusion of personal belongings.
Assist in coordinating with other departments to prevent fraud and inform members of any order delays or issues.
Maintain a clean and organized workspace to ensure efficiency and uphold brand standards.
Provide hands-on support to the Inbound Team, aiding in tasks such as opening and organizing incoming shipments.
Skills & Qualifications:
Organized and detail-oriented
Analytical thinking while being customer-focused and brand-obsessed
Conveying a can-do, positive attitude towards tackling challenges and opportunities
Willingness to roll up your sleeves and do what is necessary to get the job done
Analytical thinking with strong problem-solving skills
Vivrelle Perks and Benefits...
Skills Required
- Experience processing inbound shipments, inspecting for damage, and identifying items needing repair or removal
- Tagging returned items and maintaining organized inventory records
- Updating item status in inventory/tracking systems and managing repair sheets
- RFID bag processing, including labeling, storage, and usage tracking
- Customer communication regarding returns, missing parts, or personal belongings
- Ability to escalate and email issues (missing straps, empty boxes, return-to-sender) and coordinate cross-departmentally
- Organized, detail-oriented, analytical thinker with strong problem-solving and a positive, can-do attitude
What We Do
Vivrelle is a high-growth venture-backed start-up in the retail and luxury goods space. The company offers a first-of-its-kind membership club that provides access to a shared closet of coveted designer handbags, jewelry and diamonds for a monthly membership fee. With a dedication to making luxury accessories fun, flexible, affordable, and sustainable, Vivrelle provides members with the ability to borrow items with no return date. Founded in September 2018 by newlyweds Blake and Wayne Geffen, the company saw triple-digit growth as well as the injection of a $26 million funding round in 2021. At present in 2022, the platform counts tens of thousands of members who can get access to coveted designer bags and jewelry from brands like Chanel, Prada, and Bottega Veneta as their appetite changes. With some 87 percent of Vivrelle members having purchased an item through Vivrelle and remaining active members through the program, the start-up is boasting customer retention. Member acquisition is also especially strong, with an active and growing waitlist to join the membership club. In a past interview with WWD, cofounder Wayne Geffen described the feel Vivrelle is trying to convey. “We don’t say rental anywhere in our communication. We are not a rental site or a transaction-based site. It is really meant to be an experience — a virtual extension of your closet and the way you view your closet is just different with Vivrelle.”
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