Associate Implementation Support Rep

About Us :

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

Entry level role responsible for completing work as per well-defined process and quality norms. Learns fundamental concepts, practices, and procedures - and operates under established policies and guidelines. Work is reviewed and monitored regularly.

Responsibilities:

 •   The individual’s primary responsibilities includes and not limited to implementation and documentation of current and proposed solutions
    •    Applies knowledge of CDK Implementation process, policies, and escalation methodology
    •    Work with Senior Implementation Specialist to customise software settings per customer requirements
    •    Validate data conversion from DMS
    •    Resolve issues and handle escalations during implementation
    •    Successfully consults and gets trained on CDK Global solutions
    •    Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
    •    Verifies and validates predetermined setup configurations and conversion data for accuracy
    •    Attends status meetings with Team Leads/SMEs to review and discuss any open issues/ escalations pertaining to software incompatibilities
    •    Ensure client go-live readiness
    •    Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources
    •    Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
    •    Be adaptive to delivery methods and work with the team
    •    Be available to fulfil periodic weekend work requests for business needs
    •    Fully compliant to all policies & procedures of the organisation

Qualification:

 Bachelor’s degree in any discipline
    •    BCA
    •    BCOM (Computers)
    •    B.Sc. / B.Com / BA
    •    B.TECH

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.