Associate III - ECC Enterprise Support, Bilingual-Spanish (Remote)
As a Associate III, you will serve as a key point of contact for donors and supporters through multiple communication channels, helping to strengthen engagement and support fundraising efforts that advance the St. Jude mission.
Key Responsibilities- Build and maintain positive relationships with donors, participants, businesses, and community organizations.
- Provide outstanding service through phone, email, chat, text messaging, and social media platforms.
- Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service.
- Respond promptly and professionally to inquiries, concerns, and requests.
- Accurately document interactions and input information into various software systems and databases.
- Collaborate with internal teams to gather information and communicate updates effectively.
- Prepare reports, track participant and donor information, and assist with administrative tasks.
- Handle confidential information with professionalism, discretion, and integrity.
- Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.
- High School Diploma or equivalent required.
- Minimum of 2 years of experience in customer service, sales, call center operations, or a related field.
- Excellent verbal and written communication skills with the ability to engage audiences across multiple communication platforms.
- Strong customer service orientation and interpersonal skills.
- Proven ability to build relationships and navigate conversations with professionalism and empathy.
- Ability to accurately process and enter information into various software systems.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Experience handling confidential and sensitive information.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- High School Diploma or equivalent
- Minimum of 2 years experience in customer service, sales, call center operations, or related field
- Bilingual Spanish proficiency
- Excellent verbal and written communication skills across multiple platforms
- Strong customer service orientation and interpersonal skills
- Proven ability to build relationships and navigate conversations with professionalism and empathy
- Ability to accurately process and enter information into various software systems and databases
- Strong organizational skills and ability to manage multiple tasks and priorities
- Experience handling confidential and sensitive information
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
