Associate II - Trade Support, Middle Office

Job Description
The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience.
As an Associate II within Swap Middle Office, you will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed. You will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology. There will be continual opportunities to be involved with a variety of initiatives across the organization and to contribute towards a rapidly evolving environment
Job responsibilities

• Be the first point of contact for external clients on all operational issues including: pre-matching, settlements, documentation, audit, technology, account set up and legal documentation, client reporting.
• Be the first point of contact for Front Office Trading and Sales on SBL trade bookings / issue resolution
• Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
• Attend quarterly review meetings with external clients
• Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
• Communicate open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
• Manage client queries, ensuring they are investigated and resolved in a timely fashion
• Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting
• Identify opportunities for process improvement and work with the relevant partners to deliver to the business
• Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
• Work closely with external clients, settlement teams and third party institutions to settle client trades

Required qualifications, capabilities and skills

• Excellent communication and interpersonal skills for building strong relationships with marketers, clients, traders, and support teams.
• Self-starter with initiative, motivation, and ownership mentality; able to think outside the box.
• Strong leadership skills with the ability to take ownership and responsibility.
• Ability to escalate issues appropriately to management, controls, and front office teams.
• Effective team player who can also work independently.
• Highly organized, with strong multi-tasking and prioritization skills in fast-paced environments.
• Positive "can do" attitude and ability to work well under pressure.
• Experience driving and managing global business, industry, or operations initiatives and projects.
• Strong analytical and creative problem-solving skills, with a focus on client perspectives and relationship management.
• Exceptional attention to detail; solid understanding of Equities, Bonds, and Swap products and their process flows; derivatives regulatory knowledge is a plus.
• Advanced PC skills, especially in Microsoft Excel, including formula construction and reconciliation solutions.

Preferred qualifications, capabilities and skills

• 5 years minimum experience in the industry is preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.