Associate II - ECC Enterprise Support Bilingual-Spanish(Remote in USA)
At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases.
This position will be from 11:30am - 8:00pm
What You’ll DoBe a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities.
Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.
A passion for people and purpose.
1+ year of experience in customer service, sales, or call center environments.
Fluency in both English and Spanish (spoken and written) required.
Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
Strong multitasking, time management, and organizational skills.
Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
Ability to work independently and as part of a mission-driven team.
High school diploma or equivalent required.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- 1+ year of experience in customer service, sales, or call center environments
- Fluency in both English and Spanish (spoken and written)
- Excellent verbal and written communication skills across phone, email, chat, text, and social media
- Strong multitasking, time management, and organizational skills
- Comfort with technology, including Microsoft Office, CRM systems, and social media tools
- Ability to work independently and as part of a mission-driven team
- High school diploma or equivalent
- A passion for people and purpose
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
