WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHAT YOU’LL DO:
- Process complex claims for Annuity policies.
- Researching and processing requests while working on multiple screens and applications.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Ensuring customer satisfaction and strive to meet & exceed service standards.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Ability to work with strict timelines.
- Should be fine with non-rotating US shift timings.
WHAT YOU'LL NEED:
- Graduation in any stream, Commerce Graduate preferred.
- 1+ year of working experience (Life insurance domain (Death claims)) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Must be able to type 30+ WPM with 98% accuracy.
- Effective English business communication skills required to exchange information with client.
- Ability to solve basic mathematical problems.
- Must have basic Email/ Letter writing skills.
- Good understanding of MS Excel and MS-Outlook.
- Life Insurance domain knowledge is must (preferably Annuities).
WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
#LI-UM1
Skills Required
- Graduation in any stream
- Commerce graduate
- 1+ year working experience in life insurance claims (death claims)
- Life insurance domain knowledge (preferably annuities)
- Experience in professional/office environment with scheduled shifts
- Experience using Windows PC applications and navigating multiple screens
- Type 30+ WPM with 98% accuracy
- Effective English business communication skills
- Basic email and letter writing skills
- Ability to solve basic mathematical problems
- Good understanding of Microsoft Excel and Microsoft Outlook
- Ability to work with strict timelines and meet service standards
- Willingness to work non-rotating US shift timings
Zinnia (zinnia.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zinnia (zinnia.com) and has not been reviewed or approved by Zinnia (zinnia.com).
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Leave & Time Off Breadth — Flexible or 'unlimited' PTO is described for many salaried roles, with additional volunteer time, holidays, and wellness days noted. Feedback suggests time off is broadly seen as a solid component of the package.
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Parental & Family Support — Paid parental leave is explicitly included in role descriptions, and anecdotes cite substantial leave durations. Feedback suggests family leave is a meaningful part of total rewards in the U.S. footprint.
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Retirement Support — A 401(k) is standard with indications of company matching and, in some cases, profit sharing alongside bonus eligibility. Feedback suggests retirement programs contribute materially to overall compensation.
Zinnia (zinnia.com) Insights
What We Do
Zinnia is Where Complexity Ends and Simplicity Begins. By merging decades of industry expertise with advanced technology, Zinnia seeks to transform the life and annuity experience from end-to-end. We will empower our clients to innovate and launch products faster, to buy, sell, manage, and service products more effectively, and to better serve their customers.
