Role: Associate HR Services
Reporting to: Team Lead HR Services
ROLE SUMMARY
The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.
ROLE RESPONSIBILITIES
Execute flawlessly a variety of global or HR operational tasks including but not limited to:
Processing Colleague and Job Data Changes
Administering Leave of Absence requests
Supporting Benefits and Compensation administration
HR Reporting
HR Internal and external controls
Process separation transactions
For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset
Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool
Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
Run reports and analyze data enabling stakeholders to make informed decisions
BASIC QUALIFICATIONS
Bachelor of Administration or Human Resources or related field
At least 1 year of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
Organizes own work to meet deadlines in a fast-paced environment.
Strong attention to detail and adapts well to shifting priorities.
Strong customer focus mindset and cross-cultural agility.
Experience working with a case management tool.
Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.
Displays a result driven attitude and continuous improvement mindset.
Able to communicate effectively both in French and English (spoken & written) with colleagues at all levels of the organization.
PREFERRED QUALIFICATIONS
Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)
Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)
Ability to speak multiple (additional) languages is a plus
Work Location Assignment: Hybrid
Please apply by sending your CV and a motivational letter in English
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
People ExperienceSkills Required
- Bachelor degree in Business Administration, Human Resources, or related field
- At least 1 year experience in HR Shared Services, HR Operations, or centralized customer service environment
- Ability to communicate effectively in French and English (spoken and written)
- Experience working with a case management tool
- Organizes own work, meets deadlines, adapts to shifting priorities, strong attention to detail
- Strong customer focus mindset and cross-cultural agility
- Experience with Workday, ServiceNow, or comparable Human Capital Management system and MS Office (Excel & Word)
- Familiarity with payroll and/or Time & Attendance software (e.g., ADP, Workday)
- Ability to speak additional languages beyond French and English
What the Team is Saying
Pfizer Compensation & Benefits Highlights
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Healthcare Strength — Multiple U.S. medical plan options include telehealth, comprehensive mental‑health support, fertility/family‑building benefits, transgender‑inclusive coverage, and certain Pfizer medications at no cost. A Wellbeing Wallet and wellness resources broaden the health and wellbeing offering.
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Retirement Support — A 401(k) with company matching is paired with an additional Pfizer Retirement Savings Contribution, alongside company‑paid life and disability insurance. One‑on‑one financial planning support is provided through Fidelity.
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Leave & Time Off Breadth — Paid time off spans vacation, holidays, and personal days, with additional caregiver and medical leave. U.S. parental leave commonly includes 12 weeks paid with options for additional unpaid bonding time and a return‑to‑work transition.
Pfizer Insights
What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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Pfizer Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
