At Pearson, we’re committed to a world that’s always learning and to supporting the talented people who make it possible. We continuously explore new ways to help people learn, whether that means bringing lessons to life, using technology to improve learning experiences, or supporting education communities around the world.
We value bold thinking, collaboration, innovation, and continuous improvement. Our people are encouraged to explore new ideas, challenge what’s possible, and work together to create meaningful learning experiences and opportunities.
Education and Experience Requirements:
- Minimum college or technical training preferred; or an equivalent combination of education and relevant work experience.
- Strong customer service skills and call center experience
- Strong technical aptitude and experience working with HRIS or similar business systems preferred.
Overall Functions, Duties and Responsibilities:
The HR Operations Assistant provides administrative and operational support throughout the candidate hiring and onboarding process. Key responsibilities include:
Use internal systems to prepare and send offers, candidate communications, and other hiring-related correspondence.
Set up and send automated or mass calls to candidates to encourage timely responses to offers and completion of required onboarding tasks.
Work across multiple systems simultaneously to respond to candidate, employee, and stakeholder inquiries in a timely manner.
Use internal systems to assign, release, reassign or transfer candidates to appropriate requisitions.
Generate, extract, organize, and share reports from HR systems with appropriate stakeholders.
Monitor assigned activities and demonstrate a strong sense of ownership and urgency in supporting business, candidate, and employee needs.
Maintain confidentiality and adhere to all applicable nondisclosure and data-handling requirements.
- Coordinate with relevant staffing and stakeholders to confirm hiring needs and staffing requirements for assigned projects.
- Maintain accurate records and help ensure hiring and onboarding activities are completed within established timelines.
Communicate effectively with candidates and internal stakeholders to help resolve issues and minimize delays throughout the hiring and onboarding process.
Skills and Other Requirements:
- Strong computer skills, including data entry, email, spreadsheets, and database applications.
- Strong Microsoft Excel skills.
- Typing speed of at least 50 words per minute preferred.
- Ability to learn and work efficiently across multiple HR and business systems.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong written and verbal communication skills.
- Customer-service focused, with a positive and professional approach when interacting with candidates, employees, and stakeholders.
- Ability to work effectively both independently and collaboratively with others.
- Strong sense of ownership, accountability, and urgency in supporting business and employee needs.
- Ability to handle sensitive and confidential information appropriately.
Working Conditions:
- Core work hours: 8:00 AM to 5:00 PM local U.S. time, Monday through Friday.
During temporary peak seasons, flexibility may be required based on business needs. This may include extended weekday hours and occasional weekend work. - This role involves working extensively on a computer and may require sitting for extended periods.
Skills Required
- College or technical training, or equivalent education and relevant work experience
- Customer service skills and call center experience
- Technical aptitude and ability to work across multiple HR and business systems
- Experience working with HRIS or similar business systems
- Computer skills including data entry, email, spreadsheets, and database applications
- Strong Microsoft Excel skills
- Typing speed of at least 50 words per minute
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills
- Customer-service-focused and professional approach
- Ability to work independently and collaboratively
- Ability to handle sensitive and confidential information appropriately
What We Do
We are the world’s learning company with more than 22,500 employees operating in 70 countries. We provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work. We believe that wherever learning flourishes so do people.
