The Associate HCM Specialist will provide ongoing setup / support to all Heartland clients utilizing HCM and BES. The position will take a holistic approach to servicing our clients, front line partners, and Sales.
Essential Duties
Utilize functional expertise of each speciality product/integration to triage Level 2 escalations
Understand the interlinking and interdependence of all products/integrations and have a holistic view of our clients’ solutions to provide timely troubleshooting and resolution to issues
Meet Service Level Agreement timelines for ticket resolution
Partnering with assigned Payroll, Implementation Specialists and Sales Representatives to provide seamless service levels to clients
Provide training to front line employees when necessary to better support our clients
Provide training to clients on product/integration features when deemed necessary
Becoming client facing when deemed necessary
Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients
Attend ongoing trainings as assigned by department management
Meet productivity expectations as outline by management
Stay abreast of Heartland system enhancements and product releases
Other duties as assigned
Qualifications
Basic knowledge of the Heartland payroll system
Adhering to Global Payments data security policies
Ability to work independently with excellent time management skills
Troubleshooting and problem solving skills
Customer service oriented
Excellent communication skills (phone and written)
Detail oriented with strong organizational skills
Ability to multitask
Working knowledge of basic office technology, including G-Suite tools
Bachelor’s Degree or equivalent work experience (1-2 years payroll or product related experience)
Average time in role 2 years
#auris
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.
Top Skills
What We Do
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 16,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4 billion in revenue in just over ten years.
Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Additionally, Acrisure is committed to making an impact in our communities by giving back, as seen by our partnerships with Helen Devos Children’s Hospital and UPMC Children's Hospital.
Discover more at www.Acrisure.com.
