Associate GTM Analyst

Pendo is looking for an Associate, GTM Analyst to join the GTM Operations team. As a GTM Analyst at Pendo, you’ll play a critical role in ensuring our customers are provisioned with the right access, licenses, and entitlements so they can get up and running quickly. You’ll collaborate with Sales, Customer Success, and the GTM Ops team to deliver accurate, timely provisioning while gaining hands-on exposure to Salesforce, Pendo, and other core systems. This is a fantastic opportunity for someone early in their career who loves detail-oriented work and wants to grow into a systems and operations career path at a fast-growing SaaS company.

Role Responsibilities 

• Provision Pendo customers with licenses, access, and entitlements according to established policies and SLAs.
• Execute customer provisioning requests from Sales, Customer Success, and other internal teams with extreme attention to detail.
• Ensure a high level of data quality by verifying the accuracy of all provisioning activities.
• Troubleshoot and resolve straightforward provisioning issues; escalate complex cases when needed.
• Partner closely with GTM Operations, Sales, and Customer Success to ensure customers are provisioned correctly and on time.
• Support senior analysts by assisting in testing and validating provisioning workflows.
• Contribute to process improvements that increase the speed, accuracy, and reliability of customer provisioning.

Minimum Qualifications 

• Exposure to SaaS systems, operations, or customer onboarding (internships, coursework, or prior roles welcome).
• Strong attention to detail and ability to perform repetitive tasks with high consistency.
• Clear written and verbal communication skills.
• Highly organized, with a proven ability to manage multiple requests and deadlines.
• Self-starter with eagerness to learn more about sales systems, customer operations, and the Pendo platform.

Preferred Qualifications 

• Familiarity with Salesforce or other CRM platforms.
• Exposure to Pendo’s platform is a strong plus.
• Experience using tools such as Jira, Confluence, or Slack.
• Experience collaborating with customer-facing teams or supporting technical workflows.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in North Carolina is $60K- $75K

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.