The Role
Support global order management by monitoring workflows, using data analytics and AI tools to detect anomalies, produce dashboards and KPIs, drive automation and process improvements, conduct root cause analysis, and collaborate cross-functionally to ensure order and delivery accuracy and service-level adherence.
Summary Generated by Built In
As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI-driven insights to enhance process visibility, reliability, and operational efficiency across global operations
Key Responsibilities
· Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
· Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
· Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
· Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
· Use data-driven insights to guide decision-making.
· Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
· Proactively identify and avert customer-facing issues related to order reliability.
· Regularly monitor sales orders and delivery processes using reports, using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
· Understand and adhere to global process service levels to ensure consistent quality.
· Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
· Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
· Conduct root cause analysis to identify areas for improvement in our processing.
· Drive initiatives to enhance efficiency and effectiveness.
· Support all Align products and regions that utilize the global order and delivery process.
· Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
· Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
· Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
· Use data-driven insights to guide decision-making.
· Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
· Proactively identify and avert customer-facing issues related to order reliability.
· Regularly monitor sales orders and delivery processes using reports, using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
· Understand and adhere to global process service levels to ensure consistent quality.
· Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
· Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
· Conduct root cause analysis to identify areas for improvement in our processing.
· Drive initiatives to enhance efficiency and effectiveness.
· Support all Align products and regions that utilize the global order and delivery process.
Skills, Knowledge & Expertise
· Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
· Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics)
· Exposure to automation tools (e.g., Power Automate) and digital workflow optimization
· Strong analytical and problem-solving skills, with ability to interpret data and generate insights.
· Interest in continuous learning, particularly in AI, data analytics, and process automation
· Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
· Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
· Basic knowledge in SAP / ERP systems, preferably.
· Applies basic knowledge of processes and procedures to ensure efficient operations.
· Comfortably handles problems of limited scope and seeks solutions.
· Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
· Strong interpersonal skills to interact with colleagues, stakeholders, and cross-functional teams.
· Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
· Ensures accuracy and precision in work.
· Possesses strong problem-solving and analytical skills, allowing for effective decision-making and process improvement.
· Able to work independently with minimal supervision, taking initiative to drive tasks forward.
· Proactively identifies opportunities for improvement.
Specific language requirements
· Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics)
· Exposure to automation tools (e.g., Power Automate) and digital workflow optimization
· Strong analytical and problem-solving skills, with ability to interpret data and generate insights.
· Interest in continuous learning, particularly in AI, data analytics, and process automation
· Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
· Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
· Basic knowledge in SAP / ERP systems, preferably.
· Applies basic knowledge of processes and procedures to ensure efficient operations.
· Comfortably handles problems of limited scope and seeks solutions.
· Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
· Strong interpersonal skills to interact with colleagues, stakeholders, and cross-functional teams.
· Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
· Ensures accuracy and precision in work.
· Possesses strong problem-solving and analytical skills, allowing for effective decision-making and process improvement.
· Able to work independently with minimal supervision, taking initiative to drive tasks forward.
· Proactively identifies opportunities for improvement.
Specific language requirements
Advance English
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor's degree in Business, Supply Chain, Computer Science, Data Analytics, or related field
- Knowledge of data analytics, reporting, and dashboarding tools (Power BI, Excel advanced analytics)
- Exposure to automation tools and digital workflow optimization (e.g., Power Automate)
- Completion of AI or Data Analytics courses/certifications (Power BI, Azure AI Fundamentals AI-900, Data Analytics, Prompt Engineering)
- Understanding of master data processes, data standards, data governance, and data quality concepts
- Basic knowledge of SAP / ERP systems
- Advanced English language skills
- Strong analytical and problem-solving skills with ability to interpret data and generate insights
- Ability to work independently with minimal supervision and follow processes
- Strong interpersonal and collaboration skills to work cross-functionally
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
