Associate Gallery Leader

Posted 7 Days Ago
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Thousand Oaks, CA, USA
In-Office
Senior level
Retail • Design • Hospitality
The Role
Leads all aspects of a luxury home furnishings gallery, including team leadership, associate development, customer service, talent acquisition, operational execution, and sales results. Educates teams on RH’s luxury design aesthetic and product assortment while promoting accountability, engagement, and a high-quality customer experience. Partners with the People Team on human resources matters and manages competing priorities across the gallery.
Summary Generated by Built In

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

The Associate Gallery Leader will be responsible for leadership across all facets of the business. This leader is expected to deliver first-class service, creating a luxury experience for our Associates by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”.  They will have a passion for luxury design and lead a cross-functional team focused on strategy and execution.

YOUR RESPONSIBILITIES

  • Live Our Vision, Values and Beliefs every day
  • Represent the RH brand through polished communication, personal appearance and professionalism
  • Display a passion for luxury design and educate teams on our product assortment and the RH point of view
  • Boldly coach, lead and develop teams to promote a positive and dynamic environment
  • Continuously drive results through team engagement, empowerment and accountability 
  • Attract the right talent at all levels for our ever-changing business
  • Embrace change and deliver top results with a positive attitude no matter what the obstacle
  • Recognize and respond appropriately to complex priorities and address all human resources concerns quickly, in partnership with the People Team

OUR REQUIREMENTS

  • 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail 
  • Superior organization and leadership skills
  • Exceptional analytical, problem-solving and decision-making skills
  • Proven ability to motivate, influence and inspire yourself and others 
  • Commitment to Quality with exceptional attention to detail 
  • Strategic and mental agility
  • Results-driven
  • Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results
  • Possess the passion and ability to master and execute the RH design aesthetic
  • Proficiency with Mac Operating System, Microsoft Office and Google Applications

OUR PHYSICAL REQUIREMENTS

  • Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
  • Ability to maneuver effectively around Gallery floor, stock room and office
  • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
About UsRH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Skills Required

  • 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail
  • Superior organization and leadership skills
  • Exceptional analytical, problem-solving, and decision-making skills
  • Proven ability to motivate, influence, and inspire others
  • Exceptional attention to detail and commitment to quality
  • Strategic and mental agility
  • Results-driven approach
  • Ability to accept feedback and improve results
  • Passion and ability to master and execute the RH design aesthetic
  • Proficiency with Mac Operating System, Microsoft Office, and Google Applications
  • Ability to lift and mobilize items up to 25 pounds using appropriate equipment and techniques
  • Ability to maneuver around the gallery floor, stock room, and office
  • Ability to stand, twist, stoop, kneel, squat, bend, and climb for extended periods

RH Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RH and has not been reviewed or approved by RH.

  • Wellbeing & Lifestyle Benefits Official materials highlight an Employee Assistance Program, Headspace access, Care.com, Peloton app perks, and meaningful product and restaurant discounts. Feedback suggests these lifestyle benefits add tangible day-to-day value alongside the core package.
  • Flexible Benefits RH lists HSA/FSA options, pre-tax commuter benefits, earned wage access, and financial planning resources, offering choice and financial flexibility. Feedback suggests this breadth helps some team members tailor benefits to individual needs.
  • Leave & Time Off Breadth PTO is included and publicly highlighted, and feedback suggests many view the policy as solid even if usage can depend on scheduling and role. This provides structured time away within a standard retail/hospitality package.

RH Insights

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The Company
6,560 Employees
Year Founded: 1979

What We Do

RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.

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