#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
In this role, you will:
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Handle incoming questions and bugs reported by customers which have been identified as issues in the OneSumX for Basel applications (COREP, IRRBB)
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Identify the specific issue out of the overall problem that is reported
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Reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem)
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Report the issues to the development team in case is a bug in the software or offer support to the customer to resolve the addressed problem
Requirements:
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Bachelor's degree in Economics or Finance with specialization in Banking, Capital Markets; Students in their final years are also eligible)
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Understanding of financial concepts and banking instruments
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Good knowledge of Excel
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Advanced level of English; Other languages are considered an asset
Personality / Personal traits:
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Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology
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Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style
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Team player
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Persevering: some issues may require repetitive trials & tests.
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Excellent communication (written and oral) and interpersonal skills
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Responsible, methodical and organized.
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Self-learner
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Assertive, being able to make expert decisions based on personal judgement.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
