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The Role
Handle inbound calls to capture and research customer fraud and claims, investigate transaction disputes per Regulation E and VISA rules, document findings, resolve or escalate cases, maintain accurate account and accounting records, support billing and reconciliations, and meet productivity and quality standards while collaborating with internal teams.
Summary Generated by Built In
About this role:
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.
In this role, you will:
10 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.
In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Deliver exceptional customer service while handling Fraud Visa Debit Card claims.
- Investigate, monitor, and resolve customer transaction disputes related to suspected fraud.
- Conduct detailed claim reviews in accordance with Regulation E guidelines and company policies.
- Analyze customer claims, questionnaires, and transaction details to determine claim validity.
- Communicate claim outcomes and resolutions clearly and professionally to customers.
- Perform thorough research and investigations to gather all necessary information for claim resolution.
- Utilize multiple online systems and tools efficiently to review, document, and process claims.
- Maintain accurate and detailed records of investigations, findings, and customer interactions.
- Apply strong decision-making skills to assess fraud-related cases and recommend appropriate actions.
- Identify suspicious transaction patterns and escalate complex cases when required.
- Ensure compliance with regulatory requirements, internal controls, and operational procedures.
- Work effectively in a fast-paced, quality-driven environment while maintaining high accuracy.
- Demonstrate strong attention to detail when reviewing transactions and supporting documentation.
- Collaborate with internal teams to resolve customer issues and improve overall service delivery.
- Meet productivity, quality, and service level expectations while handling assigned workloads.
- Support risk mitigation efforts by identifying and addressing potential fraudulent activities.
- Continuously enhance knowledge of fraud prevention practices, banking regulations, and operational processes.
- Perform moderately complex operational accounting activities to maintain a complete and accurate general ledger and customer accounts.
- Prepare and generate managerial and financial reports based on accounting records.
- Provide operational accounting support to internal business groups and operational departments.
- Review customer financial statements and related financial data.
- Prepare and review accounting transactions supporting business group products and services.
- Create and post accounting journal entries in accordance with accounting policies.
- Gather, analyze, review, and prepare data required for regulatory reporting.
- Prepare and review account reconciliations to ensure accuracy and compliance.
- Complete account certifications and validate financial records.
- Assist in the preparation of consolidated balance sheets and income statements.
- Perform customer account maintenance activities and ensure account accuracy.
- Generate invoice files and support billing processes.
- Process client billing adjustments and resolve billing discrepancies.
- Handle ACH transactions, deposits, and related payment processing activities.
- Review tax-related transactions and ensure compliance with applicable regulations.
- Maintain accurate financial records and support audit and compliance requirements.
- Identify and resolve accounting discrepancies, exceptions, and operational issues.
- Ensure adherence to internal controls, accounting standards, and organizational policies.
- The nature of claims handled can be complex; therefore, the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical.
- Strong verbal & written communication, interpersonal, and collaboration skills
- Proven ability to learn and apply new information
- Able to multi-task to accomplish tasks effectively.
- Able to interpret the documents or the requests received.
- Excellent data entry skills
- Strong verbal & written communication skills
- Analytic skill
- Good Math and accounts skills
- Ability to work quickly & accurately while maintaining acceptable standards of workmanship
- Quick learner with the ability to retain high volume of information
- Ability to recognize and escalate any discrepancies identified or noticed while processing.
- Strong Ability to apply regulatory and VISA rules to the claim decision
10 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 6+ months of customer service support experience or equivalent (work experience, training, military experience, education)
- Strong verbal and written communication skills
- Excellent data entry skills and attention to detail
- Ability to research, analyze transactions, and apply regulatory and VISA rules (Regulation E) to claims
- Ability to multi-task, learn quickly, and meet productivity, quality, and service level expectations
- Experience handling Fraud Visa Debit Card claims, investigating transaction disputes, and using multiple online systems/tools
- Operational accounting experience (general ledger entries, reconciliations, financial reporting, billing, ACH/payment processing)
- Knowledge of risk mitigation, controls, and compliance requirements
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
