Job Description
The Associate Financial Services Representative will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.
Job Responsibility
1.Assists in the verification of insurance benefits for services prior to admission.
2.Obtains timely pre-authorization for all outpatient and inpatient services.
3.Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
4.Helps in coordinating inpatient billing.
5.Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations.
6.Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
7.Helps in coordinating with nursing staff in planning and organizing program activities.
8.Majority of contact is internal and/or customer service oriented.
9.Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures.
10.Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on going matters.
11.Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise.
12.Prioritizes basic tasks; priorities typically guided by standard practices or by others.
13.Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
14.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
•High School Diploma or equivalent required.
•Associate’s Degree or equivalent combination of education and related experience preferred.
•0-1 years relevant experience preferred.
Training for this position will be fully onsite in Melville before transitioning to a hybrid schedule.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Skills Required
- High School Diploma or equivalent
- Associate's Degree or equivalent combination of education and experience
- 0-1 years relevant experience
- Training fully onsite in Melville before transitioning to hybrid schedule
What We Do
Northwell Health is New York’s largest private employer and health care provider, with 23 hospitals and nearly 800 outpatient facilities. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 74,000+ employees – 18,500+ nurses and 14,200+ credentialed physicians, including about 4,500 employed doctors and nearly 3,300 members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu. Interested in a career at Northwell Health?
