Senior Collection Analyst – Job Description
Position DetailsPosition Title: Senior Collection Analyst
Department: Finance / Accounts Receivable
Reports To: Collection Supervisor
The Senior Collection Analyst is responsible for managing complex collection activities, leading escalated case handling, and supporting the supervisor in implementing effective collection strategies. This role ensures timely cash application, accurate reconciliation of customer accounts, and proactive risk assessment for overdue receivables. The analyst also collaborates with cross-functional teams, manages strategic customer accounts, and provides detailed reporting to support decision-making and collection performance improvement.
Key Responsibilities· Work closely with sales, customer service, and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
· Support the supervisor in implementing collection strategies and training junior staff.
· Reconcile orders to match customer records, validate credits or debits, process unapplied cash, and resolve discrepancies in accounts.
· Prepare and issue manual dunning letters across various levels in line with established procedures.
· Monitor the auto-dunning process as per the defined scheduler, promptly highlight any deviations.
· Monitor overdue accounts, conduct credit risk assessments based on delay and overdue, and highlight the risk.
· Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
· Maintain tracker and record of collection communication and follow-up dates.
· Contact customers via phone, email, or mail to follow up on payments, address disputes, and provide invoice or statement copies.
· Handle escalated collection cases and negotiate payment solutions with clients.
· Prepare detailed reports on collection performance and trends.
· Handle Top 80 or strategic customers.
Qualifications· Bachelor’s degree in finance, Accounting, or related discipline.
· Proficiency in MS Office and familiarity with ERP/CRM systems.
· 5–7 years of experience in collections or credit analysis.
· Excellent communication and negotiation abilities.
· Strong analytical and reporting skills.
Competencies· Accuracy and attention to detail
· Strong communication Verbal/Written
· Advanced case handling
· Data analysis and reporting
· Disputes/Conflict resolution
Key Performance Indicators (KPIs)· Percentage of accounts receivable collected on time - Pass due %
· Resolution Rate (escalated cases closed within timelines)
· Accuracy & Timeliness of Reports
Skills Required
- Bachelor’s degree in finance, accounting, or a related discipline
- Proficiency in Microsoft Office
- Familiarity with ERP or CRM systems
- 5-7 years of experience in collections or credit analysis
- Excellent verbal and written communication skills
- Strong communication and negotiation abilities
- Strong analytical and reporting skills
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
