Associate, FIG Client Services

Grade Level (for internal use):

The Location: Islamabad, Pakistan
 

Work Shift: This is a Night shift position. You should be flexible to work on any other shift depending on business need, including at least one month a year of working on weekends.

The Team: 

The FIG Client Services team is responsible for providing support for our business intelligence tool, Capital IQ Pro, by holding investigative conversations with clients & driving product usage. The team is dedicated to supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Capital IQ Pro. 

Being present in the US, Pakistan, India, Philippines & Argentina makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc)
 

The Impact: 
 

•    As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
•    Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

What’s in it for you: 
•    Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities.
•    Sharpen social skills while interacting with industry leaders.
•    Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & universities located across the world.
•    Learn technical expertise like MS Excel and SQL.
•    Opportunity to take on additional responsibilities such as PCO Campaigns, Client Webinars, KB Articles, PRG’s and any site level projects

Responsibilities:
 

•    Provide Client Services via phone, email, and chat
•    Make suggestions regarding product usability, presentation, and data quality
•    Work with clients and internal colleagues to help build customized, data-intensive Excel models
•    You will work with Associates on projects that improves and develop subject matter expertise of the Associate
•    Work alongside Account Management, Data Management, Product Management, Technical Support, Financial Modeling to address client concerns
•    Conduct product demo/walkthrough of Capital IQ Pro to the clients, particularly focusing on FIG solutions and Product functionalities
•    Assist with Training and Mentoring new hires after demonstrating expertise in product knowledge and best practices for client and case management

What We’re Looking For: 
 

Basic Qualifications:

•    Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
•    Knowledgeable in finance, capital markets or the global economy
•    Excellent written and verbal communication skills
•    Strong attention to detail and ability to multitask effectively
•    Team-player mentality with tight-knit teamwork skills
•    Flexible to changes in a rapidly growing environment

Preferred Qualifications

•    Additional relevant qualifications such as ACCA and CFA would be an advantage

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.