Associate Experience Product Manager

As an Associate Experience Product Manager, you will be contributing to the strategic direction and optimisation of digital member-facing experiences. The role will gather insights, manage documentation, support cross-functional collaboration, and contribute to continuous experience improvement.  

This role is being offered as a 24-month max term contract. 

What you’ll be doing 

• Conducting research and analysis on market trends, competitor activity, emerging product capabilities, and user behaviour to uncover insights and opportunities. 

• Preparing and maintaining product briefs, roadmaps, documentation, and planning materials using tools like JIRA, Confluence, and shared drives. 

• Tracking delivery progress by monitoring milestones, managing dependencies, and supporting coordination across product initiatives. 

• Expanding experience measurement by coordinating survey rollouts, managing feedback channels, and maintaining dashboards and reports. 

• Collaborating with data teams to interpret product data in context, translating findings into actionable insights that support prioritisation and value tracking. 

• Engaging stakeholders by preparing clear communications, leading cross-functional updates, and drafting performance summaries for internal audiences. 

• Synthesising research insights into actionable recommendations that inform decision-making across the product lifecycle. 

What you’ll bring 

• Diverse experience with a proven ability to identify customer experience opportunities and deliver impactful outcomes. 

• A passion for digital products, customer experience, and product management, supported by real-world contributions. 

• Ability to apply analytical thinking to interpret data, uncover insights, and ask the right questions to support sound decision-making. 

• Strong customer focus with commercial acumen by aligning product decisions to customer needs, business value, and strategic goals. 

• Ability to solve problems systematically by breaking down ambiguity, finding practical solutions, and working iteratively to improve outcomes. 

• You can communnicate with clarity by translating complex ideas into clear, relevant messages for diverse audiences and stakeholders. 

• Ability to collaborate effectively across teams with a proactive, organised, and accountable approach to shared goals and execution. 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered.

• Work in flexible ways that meet work/life commitments and support wellbeing. 

• Be part of a purpose led organisation that gives back to the WA community.

• An environment that values ongoing career development.

• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance.

• Opportunities for community engagement and corporate volunteering.