Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity
The Associate Experience Design Researcher is an entry-level role that will support research activities across the product lifecycle, helping to uncover insights that drive design and business decisions. The Associate Experience Design Researcher will work closely with cross-functional teams to conduct and support user research that informs us of our product and design strategy. They’ll assist in planning, executing, and analyzing a variety of research studies—such as interviews, usability testing, and surveys—to better understand user needs and behaviors. This work will help ensure that our products are user-centered, accessible, and impactful.
Day in the Life
- Assist in the design and execution of user research studies (e.g., usability testing, user interviews, surveys, diary studies).
- Recruit, screen, and schedule participants for research sessions.
- Collect and organize qualitative and quantitative data.
- Analyze research findings and help generate key insights.
- Collaborate with designers, product managers, and developers to translate insights into actionable recommendations.
- Help prepare research documentation, reports, and presentations.
- Stay informed about UX research trends, tools, and best practices.
- Perform all other duties as assigned.
Qualifications
- High School Diploma required.
- Pursuing or has a bachelor’s degree completed in Human-Computer Interaction, Psychology, Sociology, Design, Information Science, or a related field or a combination of education and work experience.
- Experience working on a UX or research project (academic, internship, or extracurricular) preferred.
- 0-2 years relevant experience required.
- Basic understanding of UX research methods and practices.
- Strong written and verbal communication skills.
- Curiosity, empathy, and a willingness to learn.
- Ability to collaborate effectively in a team environment.
- Attention to detail and strong organizational skills.
- Familiarity with tools like Lyssna, HeyMarvin, Figma, or research platforms (e.g., User Testing, Dovetail, Optimal Workshop).
- Exposure to accessibility and inclusive design principles.
- Ability to create simple research deliverables (personas, journey maps, slide decks).
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$23.17 - $29.52Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.
Skills Required
- High school diploma
- Pursuing or completed a bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Design, Information Science, or a related field, or equivalent education and work experience
- 0-2 years of relevant experience
- Basic understanding of UX research methods and practices
- Strong written and verbal communication skills
- Ability to collaborate effectively in a team environment
- Attention to detail and strong organizational skills
- Experience working on a UX or research project, including academic, internship, or extracurricular experience
- Curiosity, empathy, and willingness to learn
- Familiarity with UX research tools and platforms such as Lyssna, HeyMarvin, Figma, UserTesting, Dovetail, or Optimal Workshop
- Exposure to accessibility and inclusive design principles
- Ability to create simple research deliverables such as personas, journey maps, and slide decks
Velera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Velera and has not been reviewed or approved by Velera.
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Healthcare Strength — Healthcare coverage is positioned as strong, with medical, dental, and vision benefits repeatedly emphasized alongside additional supports like telemedicine and disability coverage.
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Retirement Support — Retirement benefits appear robust, with a 401(k) employer match frequently highlighted and immediate vesting described in benefit summaries.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks are portrayed as broad, including EAP and mental-health resources, pet insurance, legal plans, and other auxiliary programs that add value beyond base pay.
Velera Insights
What We Do
Velera, formerly PSCU/Co-op Solutions, is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, our company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio.
