Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
CONNECTED COMPONENTS SUPPORT
Connected Components Support Team provides phone support in specialized Rockwell Automation PLCs (Micro800, SLC, MicroLogix), Sensors (all products), Industrial PCs (VersaView and other), Software (Connected Components Workbench) and Safety Components. Engineers assist with issues related with programming issues (mostly Ladder Diagram), hardware faults troubleshooting, hardware configuration and computer's hardware related issues.
Remote Support Engineers answer incoming customers' questions, lab testing/verifying solutions, developing and documenting technical articles. This is great opportunity to gain an experience in Industrial Automation area and become specialist in one of many fields like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks, and many more.
Mostly, the Team supports North American customers: end users, distributors, and internal customers, hence knowledge of the English language is necessary.
You will report to Technical Support Manager.
Your Responsibilities:
- Phone and email technical support for customers in troubleshooting and solving issues related to Rockwell Automation products.
- Simulation and analysis of clients' issues using available resources.
- Research, verification, and resolution of reported issues.
- Documenting technical solutions and best practices.
- Cooperation with technical teams and Customer Care.
- Continuous improvement in products and technologies is required to provide high-level support for customers.
The Essentials - You Will Have:
- Degree in Automation Engineering/Electrical/related field and/or prior experience in a similar position.
- Very good command of English (spoken and written).
- Knowledge of electricity and reading of wiring diagrams.
- Ability to work on stressful commercial issues.
- Knowledge of the Windows operating system.
- Experience in customer service.
The Preferred - You Might Also Have:
- Eagerness to develop in Industrial Automation and to learn new technologies.
- Interest in troubleshooting, testing, and improving our products and services.
- Commitment to problem resolution.
- A demonstrated independent interest in technology.
- Willingness to work Monday-Friday, on a 2nd shift only.
What We Offer:
- Life insurance .
- Private medical care .
- Lunch Card.
- Funding on the MyBenefit platform.
- Annual bonus .
- Christmas and holiday allowance from our organization Social Benefits Fund.
- Co-financing for training.
You can watch our video channel on YT, to see more about our localization:
Life at Rockwell Automation - Poland - YouTube
Are you interested in? I am looking forward to your CV.
We believe that employee diversity is a key element of our common future. We provide opportunities for talent development with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.
expanding human possibility!
EEO Statement Rockwell Automation is an Equal Opportunity Employer including disability
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What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
