About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Associate Engineer, Deployment Services is responsible for supporting multiple client networks of various sizes and levels of complexity. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Responsibilities:
- Initial set up and implementation of new client workstations using standard images and build sheets.
- Provide technical support for the organization's desktops, laptops, and supporting hardware.
- Handle on-site services including setup, diagnostics and repairs for client workstations and escalating time-sensitive user and site IT issues.
- Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user.
- Work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates and drive incidents to resolution, often collaborating between more than one group at a time.
- Work regularly with internal service and project coordinators who assign tickets to the Deployment Services Team.
- Manage inventory, shipping and receiving in NetSuite and ShipStation.
- Participate in a week-long on-call rotation a few times per year.
- Travel onsite to local client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home.
Top Skills
What We Do
With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business. Our customer-centric approach ensures your success, providing tailored support services that empower your business to thrive. From strategic guidance to comprehensive managed IT support, cybersecurity to cloud services, we're here to propel your growth while delivering innovative solutions that make a lasting impact.
Technology changes constantly, but our commitment to you never does.
