About Energy Exemplar
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.
Our impact is global and is being recognized across the industry. Some of our recent accolades include:
- SaaS Company of the Year (2025) – Global Business Tech Awards.
- Environmental Impact Award (2025) – E+E Leaders Awards.
- IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
- Finalist: Platts Global Energy Awards (2024) – Grid Edge category
- Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
- Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.
How We Work
Energy Exemplar is growing fast and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.
We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.
Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.
About the Position
This role provides frontline support for consultants and customers using the Adapt2 (A2) ISO product, investigating shadow settlements and database-dependent processes in Microsoft SQL Server. Responsibilities include troubleshooting T-SQL stored procedures, tracing report downloads and parsing, validating market data, and supporting complex issue resolution with senior analysts. As a trusted advisor, this role builds client relationships while collaborating with internal teams to deliver effective solutions. Strong communication skills are essential to explain technical findings to diverse audiences, ensuring reliable service delivery and customer success.
- Provide frontline technical support for A2 customers and consultants, investigating issues and escalating tier 3 cases with clear diagnostic evidence.
- Build and maintain strong client relationships, acting as a trusted advisor to help optimize their use of the A2 enterprise solution.
- Collaborate with Software Development, Implementation/Delivery, and Product Management to reproduce A2 issues, communicate findings, and validate customer solutions.
- Analyze A2 data and job status in Microsoft SQL Server to identify recurring issues, recommend improvements, and contribute to long-term resolutions.
- Troubleshoot and optimize complex T-SQL stored procedures for A2 shadow settlements, allocations and transmission profit and loss; validate results.
Candidate Requirements & Qualifications
- Microsoft SQL Server Knowledge: Strong T-SQL skills in joins, CTEs, aggregations, window functions and stored procedures; use SQL Server Management Studio (SSMS) to investigate A2 data discrepancies and query performance.
- Technical Adaptability: Demonstrated experience in or eagerness to develop Python skills for A2 data validation, transformation, support automation and analysis.
- API Testing: Experience testing RESTful APIs, SOAP APIs and A2 integrations using Postman, Swagger and web services; interpret requests, responses and errors.
- Good to have: Microsoft Power BI, Azure Cloud, Azure DevOps, CI/CD pipelines for deploying microservices to Azure Kubernetes Service (AKS)
- Communication skills: Follow written and oral instructions, document A2 reproduction steps and SQL findings, and explain technical concepts to non-technical audiences.
- Computer Science or Engineering background preferred.
Desired but not required
- Power Settlements Knowledge: Experience or understanding of power market settlements, transaction processing and reconciliation of A2 settlement results.
- Microsoft Azure Ecosystem knowledge: Understanding of Azure cloud services, storage and infrastructure supporting A2 integrations, report downloads and application operations.
- Energy Power Market Knowledge: Familiarity with ISO and RTO operations, market reports and settlement data, including operating dates, participants and report versions.
Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.
Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.
Skills Required
- Strong Microsoft SQL Server and T-SQL skills, including joins, CTEs, aggregations, window functions, and stored procedures
- Experience using SQL Server Management Studio to investigate data discrepancies and query performance
- Experience with or eagerness to develop Python skills for data validation, transformation, support automation, and analysis
- Experience testing RESTful APIs, SOAP APIs, and integrations using Postman, Swagger, and web services
- Ability to document reproduction steps and SQL findings and explain technical concepts to nontechnical audiences
- Computer Science or Engineering background
- Microsoft Power BI knowledge
- Microsoft Azure knowledge
- Azure DevOps and CI/CD pipeline experience for deploying microservices to Azure Kubernetes Service
- Power settlements knowledge, including transaction processing and reconciliation
- Knowledge of Azure cloud services, storage, and infrastructure
- Familiarity with ISO and RTO operations, energy market reports, and settlement data
What We Do
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’🪫☀️🍃 Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.
