Ready to be a Titan?
At ServiceTitan, our Global Support & Services team is only as strong as the knowledge and skills behind it. As an Associate Enablement Manager, you'll be the engine that powers how the GSS learns, ramps, and performs at scale. You'll turn best practices into repeatable playbooks, new hires into confident contributors, and training programs into measurable business impact. If you're someone who thrives in a fast-moving environment, loves building things from scratch, and gets energized by helping others grow — this role was made for you.
What you’ll do:
Execute High-Quality Onboarding & Everboarding Programs
● Deliver and continuously improve new hire onboarding sessions and certification programs.
● Support structured everboarding initiatives that reinforce product knowledge, workflows, and soft skills post-ramp.
● Facilitate live sessions, workshops, and office hours that strengthen real-world application of skills.
● Ensure high certification pass rates and readiness standards are maintained.
Operationalize Strategic Enablement Initiatives
● Partner with Enablement Managers to execute high-priority initiatives, including GTM rollouts and behavior-change programs.
● Build and maintain playbooks, documentation, LMS learning paths, and enablement assets.
● Support rollout logistics, stakeholder communication, and adoption tracking.
Drive Reinforcement & Adoption
● Monitor training completion, certification outcomes, and QA metrics.
● Reinforce behavior change through follow-ups, skill refreshers, and targeted coaching sessions.
● Identify knowledge gaps surfaced through frontline interactions and escalate insights to Enablement Managers.
Own Enablement Operations & Content Hygiene
● Maintain LMS and documentation quality (Confluence, Lessonly, etc.).
● Ensure content remains current, structured, and aligned to evolving processes and product updates.
● Leverage AI tools including Gemini, ChatGPT, Claude, Articulate, Confluence, Google Workspace, CRM, and LMS platforms, to build scalable content, automate workflows, and measure program effectiveness.
Contribute to Continuous Improvement
● Surface insights and trends from onboarding and everboarding programs.
● Suggest enhancements to learning design, engagement methods, and measurement practices.
● Support the evolution from reactive to more proactive enablement execution.
What you’ll bring:
● 1–3 years experience in Enablement, Training, CS, Sales, or related SaaS role
● Strong facilitation and communication skills
● Demonstrated ability to manage multiple programs and deadlines with high quality
● Comfort leveraging CRM, LMS, and enablement technologies (including AI tools)
● Foundational understanding of adult learning principles
● Strong operational discipline and attention to detail
● Deep product and workflow knowledge for the function you support"
When you will work: Mon-Fri 1Pm - 10Pm (Armenia)Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
Skills Required
- 1-3 years experience in Enablement, Training, CS, Sales, or related SaaS role
- Strong facilitation and communication skills
- Demonstrated ability to manage multiple programs and deadlines with high quality
- Comfort leveraging CRM, LMS, and enablement technologies (including AI tools)
- Foundational understanding of adult learning principles
- Strong operational discipline and attention to detail
- Deep product and workflow knowledge for the function you support
- Availability to work Mon-Fri 1PM - 10PM (Armenia)
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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