Associate - Employee Services

• Serve as the first point of contact for colleagues on HR policies, processes, and procedures via Service Now (case management tool), triage/call out cases to relevant knowledge expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
• Provide guidance to people leaders and colleagues on all aspects of the employee life cycle including on-boarding, leave of absence, off-boarding, etc
• Advise people leaders, colleagues and the People Function community on navigation and use of LSEG’s HRIS and importance of self-service.
• Maintaining accurate employee records and supporting compliance with data protection legislation.
• Work closely with specialty groups such as Global Mobility to provide support and guidance on the International Assignment/Transfer process and assist with administration on Visa applications/renewal.
• Provide data in response to routine requests from employees.
• Perform all hire to retire processes for multiple locations including but not limited to candidate onboarding, transfers, data changes, internal hires, compensation changes, leavers, international assignments, secondments, leave of absences, regulated role updates, learning and development, time off etc.
• Handle new joiner onboarding; including generating employment contracts, initiating background checks, onboarding new hires, and conducting right to work checks.　
• Ensure all candidates vetting is ordered, assessed and handled within the SLA and liaising with the third-party vendor to ensure all required data and documents are provided to complete the searches or brought up in a timely manner.
• Perform regular reviews of all candidates onboarding and vetting statuses.
• Participate in UATs to ensure that new processes are functioning as expected and troubleshooting as required.
• Upholding confidentiality and integrity in handling sensitive colleague information and situations.
• Perform peer reviews for other colleagues within the team for BAU activities.
• Required to cross-train on colleagues’ key responsibilities.
• Process lifecycle changes; including changes to roles, compensation, notice periods, probationary period reviews, working arrangement etc.
• Provide references for current, ex and future employees.
• Process leavers; including calculating leave, , preparing leaver letters as appropriate, terminating workers in Workday and any other localizations.
• Investigate and analyse Workday transactions to troubleshoot and identify errors/roadblocks to provide resolutions to collaborators.
• Liaising with Payroll teams to ensure joiners, changes and leavers are processed in line with payroll cut off dates.
• Additional activities as required from time to time.
• Other reconciliation and data audit reports from Workday.
• Conduct regular audits to ensure accuracy of the work performed by the team.

• Bachelor’s or equivalent experience in Human Resource Management.
• 4 – 6 years of prior HR or consultative experience, particularly in areas relating to HR Systems, HR Operations, or Employee Relations
• Excellent attention to detail and process orientation and with excellent follow through and communication skills 
• Prior experience with Workday and ServiceNow is essential.
• Good understanding of HR policies and procedures, with experience of providing advice on intricate transactional HR issues to employees and line managers
• Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures
• Strong analytic, consultative, and collaboration skills.
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proficiency in Microsoft Word, PowerPoint, Outlook and Excel
• Ability to be flexible, multitask and rise to the challenge of large volumes of work during peak periods of HR activity and the ability to deal with changing priorities.
• Innovative, client delivery focused problem solver who is solutions oriented 
• Resourceful and able to effectively navigate through a highly matrixed, global organization 
• Self-motivated and willing to learn.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.