As the Associate Team Relations Specialist, you support team members, leaders and the company as a whole, assisting with team member professional and personal concerns and assisting leaders through HR situations. The Associate Team Relations Specialist manages administrative tasks for supported team members, such as managing HR documentation and covering for senior team members as needed.
About the role
Partner with one – three Team Relations Specialists in supporting an average of 500+ team members
Assist with conducting the orientation program, coordinating community relations volunteer events and planning engagement activities for the team
Assist with all behind-the-scenes administrative tasks in support of Team Relations Specialists, including handling and saving performance management documentation and managing the Team Relations Specialist tracking mailbox
Conduct stay and exit interviews and identify trends with the Team Relations Specialist and/or leadership
Draft written disciplinary action requests such as opportunity letters, separation requests and letters
Provide support and/or help facilitate team member engagement meetings such as office hours, town halls, stay interviews, etc.
Manage, track and complete unemployment claims, including representing the organization in unemployment hearings as needed
Answer team member and leader questions regarding Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), etc. and act independently to move team members forward in the appropriate process as needed
Support Team Relations Specialists in conducting internal team member investigations typically by taking notes and asking questions
Represent Team Relations in separation meetings as needed
Act as an out of office cover for Team Relations Specialists as needed
Act as a Team Relations Specialist in covering business headcount for temporary period of time as needed
About you
Preferred Qualifications
Bachelor’s degree or equivalent experience in Business Administrator, Human Resources (HR) or another relevant field
Professional certification in HR, such as a Professional in Human Resources (PHR) certification
Ability to work after hours to respond and provide guidance on emergency situations
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Detroit-based Rock Ventures serves and connects Rocket Mortgage Founder and Cleveland Cavaliers Majority Owner Dan Gilbert’s portfolio of more than 100 companies. The Family of Companies’ mission is to increase growth, innovation and prosperity in the cities in which its thousands of team members live, work, and play. Key initiatives include real estate development, community investments and economic development.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
Skills Required
- Knowledge of Americans with Disabilities Act (ADA) and Family Medical Leave Act (FMLA) and ability to guide team members through processes
- Manage and maintain HR documentation and administrative support for Team Relations Specialists
- Conduct stay and exit interviews and identify trends
- Manage, track and complete unemployment claims and represent the organization in unemployment hearings as needed
- Support internal team member investigations (note taking, question support) and represent Team Relations in separation meetings
- Ability to act as out-of-office cover and temporarily cover business headcount duties for Team Relations Specialists
- Bachelor's degree or equivalent experience in Business Administration, Human Resources, or relevant field
- Professional certification in HR such as PHR
- Ability to work after hours to respond and provide guidance on emergency situations
What We Do
Rocket Mortgage, formerly known as Quicken Loans, is a Detroit-based digital mortgage lender helping consumers buy homes, refinance existing mortgages, and access home-equity products. Its mission is to “help everyone home,” supported by technology-enabled experiences such as electronic closings. Founded by Dan Gilbert, the company serves millions of clients and operates as a separate mortgage-lending subsidiary within Rocket Companies for homeownership needs.
