If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Associate Employee Relations Representative partners with leaders and team members across the organization to provide support to related areas such as (but not limited to): workplace investigations, violations of policy, conflict resolution, disciplinary actions, employee exits, and employee wellbeing concerns. This role oversees tracking and reporting ER-related data and metrics, which is used to identify trends and develop action plans.
Essential Responsibilities:
35% - Provide administrative support to senior ER representatives, including assisting with investigation logistics, tracking report follow up,and processing disciplinary actions in workday. Responsible for monitoring and reporting employment related metrics such as exit surveys of terminated employees and turnover data.
35% - Serve as a resource for managers and team members when employment-related concerns arise. Answer basic policy questions via email and phone. Triage more complex concerns to ER representatives as appropriate.
20% - Compile information for unemployment responses, ensuring accurate and timely completion of documentation.
10% - Assist Employee Relations Manager with projects and other duties as assigned.
Required Education & Experience (Knowledge, Skills, & Abilities):
High School Diploma
Preferred Education & Experience (Knowledge, Skills, & Abilities):
1-2 years prior experience in Human Resources involving policy application and administration.
Comprehensive understanding of employment related laws & regulations.
Bachelors Degree in Human Resources, Business Administration, or related field.
SHRM-CP, SHRM-SCP
Job Environment & Physical Requirements:
Hybrid expectations (1 day onsite per week)
Substantial amount of sitting
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- High School Diploma
- 1-2 years prior experience in Human Resources involving policy application and administration
- Comprehensive understanding of employment related laws & regulations
- Bachelors Degree in Human Resources, Business Administration, or related field
- SHRM-CP or SHRM-SCP certification
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
